I cannot hear calls on my Surface Duo 2 unless on speaker phone

Anonymous
2022-11-22T21:57:27+00:00

When I make (or answer) calls on my Surface Duo 2, the other person can hear me, but I cannot hear them unless I put the phone on speaker phone or use a Bluetooth device.

It worked for months and then stopped about six weeks ago.

I've updated all the software (including upgrading to the latest Android 12L), and I just did a hard reset. But still no sound on a phone call.

HELP!

Sam

Surface | Surface Duo | Sound and camera

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  1. Anonymous
    2023-02-07T04:12:20+00:00

    I had the phone replaced under warranty which fixed the problem.

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  2. Anonymous
    2022-12-05T17:53:56+00:00

    I had this happen back in the spring, I think. A factory reset didn't do anything for me either. This was before the 12L upgrade, though. Unfortunately, I had dropped the device and the back glass near the camera bump was cracked. My only remedy was to get it replaced through warranty (though I had to pay ~1/2 the cost of the phone due to the physical damage not covered).

    I'm not sure if that's what you want to hear, but that was my experience.

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  3. Anonymous
    2023-02-06T13:19:51+00:00

    Hi , i have same problem , when i complete unfold the phone having voice problem but when i partial unfold then its work ,

    Thanks

    Jazib Abdul Sattar

    Karachi-Pakistan

    *** Email address is removed for privacy ***

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  4. Anonymous
    2022-12-05T13:32:24+00:00

    We probably have different issues, or else you have TWO issues. My phone DOES send group texts and mms. It just doesn't have sound for phone calls unless I use speaker phone.

    My phone is under warranty, and I finally contacted Microsoft (through the support on the phone itself) and they are shipping me a refurbished replacement and I'll ship them my defective phone.

    Sam

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  5. Anonymous
    2022-12-04T23:05:01+00:00

    I've also got the same problem. As well as this, I am unable to send group texts or mms. This has all occurred since the last update to Android 12 (I think).

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