Surface Duo 2 tap to pay using Google Wallet stopped working

Anonymous
2023-08-10T10:09:13+00:00

Tap to pay using Google wallet when connected to an approved credit card is no longer working. The issue presented in the last few days prior to the security update. I've used it flawlessly for many months on this phone and now it refuses to work, it simply vibrates when tapped to a terminal. Not sure if it's google or microsoft in this instance but it's unlikely my bank after having spoken to them it seems to be more likely one of the former. Other Duo owners are reporting the same issue. Note that my loyalty cards still function OK with NFC Google wallet. I'm in Australia.

Surface | Surface Duo | M365 apps and services

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  1. Anonymous
    2023-09-09T01:23:11+00:00

    Mine has always worked in phone mode, does yours work in phone mode at all?

    Not being able to pay in book mode is what is frustrating me. It did start working again a few days ago, it was like normal just open phone and put near sensor. To get it to work now I have to go into phone mode and press it hard onto the pay terminal transmitter.

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  2. Anonymous
    2023-09-09T06:35:09+00:00

    Same issue. Melbourne Australia. They really have given up on the due haven't they? So sad. They end everything that is good. 😒

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  3. Anonymous
    2023-09-09T07:12:31+00:00

    It's really a shame for Microsoft

    Günter

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  4. Anonymous
    2023-09-09T07:58:54+00:00

    On the one random day a week that it works, this is in book mode, the back of the left screen is where I generally aim at the terminal; on the other 6 days that it does not [so the new normal!!] it works in neither phone nor book mode, despite my futile attempts at aiming every part of the thing at the terminal in a desperate attempt for it to work so I can just get my purchases and leave the store without any further embarrassment ..... There seem to be a lot of us from Australia on here with this issue, my absolute irritation at no acknowledgement or fix for WEEKS now is probably feeding my paranoia, but maybe we just got sub-standard devices as usual 😉 And those poor people everywhere else got glitchy devices that were supposed to be for the Australian market 😂

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  5. Anonymous
    2023-09-09T08:02:39+00:00

    Not sad, it's false advertising - I've checked and this device still spruiks ability to use NFC with Google Wallet . No one in 2023 walks around with a phone/device that does not have this capability, because that is a ridiculous suggestion. Particularly if you have paid the price gouging amount that we paid in Australia for the Surface Duo 2. I bought this with the stated feature of NFC payment via Google Wallet. The device no longer has this feature/capability.

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