Surface Duo 2 tap to pay using Google Wallet stopped working

Anonymous
2023-08-10T10:09:13+00:00

Tap to pay using Google wallet when connected to an approved credit card is no longer working. The issue presented in the last few days prior to the security update. I've used it flawlessly for many months on this phone and now it refuses to work, it simply vibrates when tapped to a terminal. Not sure if it's google or microsoft in this instance but it's unlikely my bank after having spoken to them it seems to be more likely one of the former. Other Duo owners are reporting the same issue. Note that my loyalty cards still function OK with NFC Google wallet. I'm in Australia.

Surface | Surface Duo | M365 apps and services

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  1. Anonymous
    2023-08-28T12:39:58+00:00

    Hi, Allicit!

    Thanks so much for informing this issue, we invite you to make sure that all your apps are up to date and then restart the device. To make sure all your apps are up to date follow these steps:

    1. Tap Play Store on your Home screen.
    2. At the top right, tap the profile icon.
    3. Tap Manage apps & device.
    4. If there are updates available tap Update all.

    Any other questions you may have, please do not hesitate to let us know. We will always be more than willing to help you out.

    Thank you.

    You must be joking right!

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  2. Anonymous
    2023-08-27T11:49:33+00:00

    I have both microsoft and google looking into it and both have been responsive, I've had about 3 phone calls from Microsoft but I'm not sure how far through the organisation the fault has gone. I can't do anything more for either, I've sent logs, tried a number of suggestions, they just need to have their engineers talk to each other now and fix it. I do think it might be a Google issue only due to my experience with it starting a few days prior to the last Microsoft security update.

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  3. Anonymous
    2023-08-27T11:38:45+00:00

    Let us know how you go! I tried that as the first thing, thinking it was a bad Google update of Google Wallet, before coming across this on Microsoft. Google pretended interest, that went as far as that crazy post a couple of days ago - hey, have you tried updating everything and restarting your device.

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  4. Anonymous
    2023-08-27T11:35:52+00:00

    Mmm, yes that might at least get some response - I have found that Dept of Fair Trading [NSW, which is where I live and from where I purchased this device] can be a bit hit and miss with larger corporations!! But certainly the device as sold and purchased no longer provides one of the basic features stated. I might have a go at that myself 👍

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  5. Anonymous
    2023-08-27T11:22:08+00:00

    I've logged the issue with Google and they responded immediately asking for more information to assist. It sounds like we might have more luck with Google than Microsoft to resolve this issue.

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