Surface Duo 2 tap to pay using Google Wallet stopped working

Anonymous
2023-08-10T10:09:13+00:00

Tap to pay using Google wallet when connected to an approved credit card is no longer working. The issue presented in the last few days prior to the security update. I've used it flawlessly for many months on this phone and now it refuses to work, it simply vibrates when tapped to a terminal. Not sure if it's google or microsoft in this instance but it's unlikely my bank after having spoken to them it seems to be more likely one of the former. Other Duo owners are reporting the same issue. Note that my loyalty cards still function OK with NFC Google wallet. I'm in Australia.

Surface | Surface Duo | M365 apps and services

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  1. Anonymous
    2023-09-08T12:16:55+00:00

    Does not work even after apps update

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  2. Anonymous
    2023-09-08T11:16:49+00:00

    Image

    Hi Brinjo

    The feedback app fails to work. It selects the wrong account to sign in with, doesn't give me an option to select my primary account. It automatically selects my work account (not the primary account on the phone). Regardless of the sign in I go through the process either signed in or anonymously - adding my comment, the screenshot and bug report and it fails every time I select submit. What do I do, i have tried everything and still can't give feedback?

    I have sent you a onedrive link with a few bug reports, please check the private messages.

    Does the feedback app fail to work for anyone else?

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  3. Anonymous
    2023-09-08T06:21:39+00:00

    Hi there. I update all of my apps in the play store every 1 - 2 days [others have noted that they do this twice daily]. So in the over 4 weeks that this has been going on, at least 25 times I have updated all of my apps. You may find, as I have described, that it does seem to work. For one day. And then it does not again, so not actually fixed!

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  4. Anonymous
    2023-09-08T05:59:55+00:00

    Just so everybody knows, I did the play store update and now everything seems to work.

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  5. Anonymous
    2023-09-08T01:48:33+00:00

    It IS intermittent - mine has always worked one day and then not for the next 6 days then randomly works for another day, then back to not for several days. This is how I keep getting caught out at the terminal, I think it's been fixed and clearly it has not. For over FOUR WEEKS now. So the August update changed absolutely nothing for me! Just happened to coincide with the one day a week that it works.

    This is now beyond a joke - zero acknowledgement from Microsoft that there even IS an issue = no intention to fix it. It is the effective removal of the NFC payment feature from their expensive flagship phone/device, which I think needs to be communicated more widely than just this forum!

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