Call (phone app) is not working, not able to open it

Anonymous
2021-04-02T08:11:04+00:00

I am struggling to make or receive calls using the phone app as it's not functioning. When I open the phone application it stops in few seconds. Can anyone help @microsoft surface duo, when someone calls me I can just hear the ring tone, can't see or receive it, it's irritating to be honest

Surface | Surface Duo | Mobile connectivity

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  1. Anonymous
    2021-04-06T21:37:26+00:00

    Hello,

    Please try uninstalling and updating the Phone App by opening the Google Play Store, search for "Phone by Google-Caller ID & Spam Protection", click Uninstall, and then click update.  Also, please clear the cache by going to Settings, Apps and Notifications, See All Apps, locate "Phone", storage and cache, clear cache.  

    thank you for the reply, i have followed these and now i can receive calls (can see on the screen if someone is calling), but i cannot make calls as the phone app is still crashing, it stays open for a second and then crashes. why is it so difficult for the primary function of the phone to work consistently, all we are trying to do is switching off and on tactics to get this to work??, difficult to understand the logic!! why windows cant develop your own app at least for calling when releasing a phone, dont know what else to be done now.

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  2. Anonymous
    2021-04-06T21:15:26+00:00

    Hello,

    Please try uninstalling and updating the Phone App by opening the Google Play Store, search for "Phone by Google-Caller ID & Spam Protection", click Uninstall, and then click update.  Also, please clear the cache by going to Settings, Apps and Notifications, See All Apps, locate "Phone", storage and cache, clear cache.

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  3. Anonymous
    2021-04-04T12:13:22+00:00

    Hi MuhamedFarooque,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest following the methods on the article, Troubleshooting the Your Phone app.

    Keep us updated by replying on this thread. 

    I have tried every possible option listed in the troubleshooting,  All i need is to be able to make calls using my phone which is the primary function of any mobile phone.  Is there anything i can do to make this work? As mentioned earlier i can just hear the phone ringing when someone calls, cannot see or accept the calls.

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  4. Anonymous
    2021-04-02T22:27:42+00:00

    Hi MuhamedFarooque,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest following the methods on the article, Troubleshooting the Your Phone app.

    Keep us updated by replying on this thread.

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