Cracking noise on microsoft headphones 2

Anonymous
2020-07-30T11:59:45+00:00

Hello,

I'm experiencing white noise, hissing and cracking audio on my headphones.

I've turned my headphones on and off. Nothing helped, very annoying!

How to resolve this issue? 

I'm using it primarily for Teams calls.

Surface | Surface Headphones | M365 apps and services

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  1. Anonymous
    2020-07-31T00:49:27+00:00

    Hi, RTNMK!

    Thanks for reaching out to Microsoft Community. We are sorry to learn you have audio quality issues with your Surface Headphones 2. Thanks for taking the time to let us know about this. May we know the make and model of the host device that the headphones is connected to?

    If you are playing audio from multiple devices at the same time the audio may sound distorted. Pause the audio on one of the devices to improve the quality of the audio.

    If the issue is still present and if you're not connected to 2 devices, kindly do these steps to troubleshoot the issue:

    • Make sure that the host device is up-to-date.

    When on a Windows 10 device, there are 2 audio profiles:

    1.) Surface Headphones Stereo - listening to music

    2.) Surface Headphones Hands-Free - making calls

    For further steps, you may visit this page to help you out: https://support.microsoft.com/help/4491959

    If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    Janette_Z

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