Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Thank you Gia! This basically confirms that it is a Windows 10 update issue, not Kinect Xbox support. I was told on twitter today to contact Xbox support again.... How is this Xbox support problem? It was working fine, then windows did an update and now its broken? How can XBOX support fix a windows 10 update? I guess unless they tell me to download new Kinect drivers that will be compatible with new windows 10 updates? It just seems backwards to me and passing the buck again? Time will tell. When i get more free time i will try XBOX support too....

hey I just bought a kinect 2 for development and im really disappointed now. Is there no option to run it with the surface book? Same specs: Win 1607, Surface book 256 with 8gig. Even deinstalling the windows update wont work because the firmware update for the surface book that ships with the windows update cant be removed - is that right? at least, thats what they say on their website about the firmware updates. I didnt try this yet. The fact that a ms product like the kinect is not supported on their flagship notebook is just... Regards, mario

Mario, Thanks for chiming in. I am hoping this will help push Microsoft / Surfacebook to look into this......

Hi all, Was there any resolution on this issue? I have two Kinect sensors sitting beside me here which I need to do some development tests on and am very disappointed that this issue is on going. Are there any ideas on how to get these working on the latest version Windows 10? Thanks, Mick

Its been awhile since i have heard anything. Its like . We don't talk about that here. You inspired me to start it up on twitter again. https://twitter.com/photonic\_studio Ive been trying to talk to @windowssupport @surfacesupport @xboxsupport......

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-03-23T21:23:26+00:00

Thank you Gia! This basically confirms that it is a Windows 10 update issue, not Kinect Xbox support. I was told on twitter today to contact Xbox support again.... How is this Xbox support problem? It was working fine, then windows did an update and now its broken? How can XBOX support fix a windows 10 update? I guess unless they tell me to download new Kinect drivers that will be compatible with new windows 10 updates? It just seems backwards to me and passing the buck again? Time will tell. When i get more free time i will try XBOX support too....
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Anonymous

2017-03-24T19:14:31+00:00

hey

I just bought a kinect 2 for development and im really disappointed now. Is there no option to run it with the surface book? Same specs: Win 1607, Surface book 256 with 8gig.

Even deinstalling the windows update wont work because the firmware update for the surface book that ships with the windows update cant be removed - is that right? at least, thats what they say on their website about the firmware updates. I didnt try this yet.

The fact that a ms product like the kinect is not supported on their flagship notebook is just...

Regards,

mario
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Anonymous

2017-03-27T16:03:51+00:00

Mario, Thanks for chiming in. I am hoping this will help push Microsoft / Surfacebook to look into this......
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Anonymous

2017-04-11T16:16:30+00:00
Hi all,

Was there any resolution on this issue? I have two Kinect sensors sitting beside me here which I need to do some development tests on and am very disappointed that this issue is on going. Are there any ideas on how to get these working on the latest version Windows 10?

Thanks,
- Mick
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Anonymous

2017-04-11T16:47:32+00:00

Its been awhile since i have heard anything. Its like . We don't talk about that here. You inspired me to start it up on twitter again. https://twitter.com/photonic\_studio Ive been trying to talk to @windowssupport @surfacesupport @xboxsupport......
Was this answer helpful?

0 comments No comments