Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Hi Gia, We are aware that you started encountering this issue after installing the recent update. To help you resolve this issue, you can try to download and install the latest firmware version . We appreciate any responses. Regards.

Hi Erwin, After reinstalling my surface book indeed I used the new installer for the Surface Book drivers (same link as you provided). I just downloaded again, and Windows confirmed that I already have it installed (file is also the same). Thank you for your support! Kind regards, Gia

I also just downloaded again, and Windows confirmed that I already have it installed (file is also the same). So i have the latest windows 10 updates and firmware for surface book pro and the Kinect V2 is still not showing up. It worked fine like 2 or 3 months ago with the microsoft 3d scan software.

Since this issue started after the installation of the latest firmware for Surface Book, we suggest that you contact our Global Customer Service team for further troubleshooting and in-depth support. Regards.

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-03-15T04:38:34+00:00

Hi Gia,

We are aware that you started encountering this issue after installing the recent update. To help you resolve this issue, you can try to download and install the latest firmware version.

We appreciate any responses.

Regards.
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Anonymous

2017-03-15T07:30:00+00:00

Hi Erwin,

After reinstalling my surface book indeed I used the new installer for the Surface Book drivers (same link as you provided). I just downloaded again, and Windows confirmed that I already have it installed (file is also the same).

Thank you for your support!

Kind regards,

Gia
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Anonymous

2017-03-15T14:53:46+00:00

I also just downloaded again, and Windows confirmed that I already have it installed (file is also the same). So i have the latest windows 10 updates and firmware for surface book pro and the Kinect V2 is still not showing up. It worked fine like 2 or 3 months ago with the microsoft 3d scan software.
Was this answer helpful?

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Anonymous

2017-03-15T14:54:41+00:00

I also just downloaded again, and Windows confirmed that I already have it installed (file is also the same). So i have the latest windows 10 updates and firmware for surface book pro and the Kinect V2 is still not showing up. It worked fine like 2 or 3 months ago with the microsoft 3d scan software.
Was this answer helpful?

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Anonymous

2017-03-16T00:29:19+00:00

Since this issue started after the installation of the latest firmware for Surface Book, we suggest that you contact our Global Customer Service team for further troubleshooting and in-depth support.

Regards.
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