Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

check this out it should fix your issues https://support.microsoft.com/en-us/help/4032123/kinect-sensor-is-not-recognized-on-a-surface-book

@Dwight, this Regitry Setting didn't fix the issue. I use on my Surface Book Windows 10 Enterprise with Build 16299 (last Patchlevel) and have installed the last Surface Book Firmware. Kinect Configuration Verifyer Shows only a warning on "USB 3.0 Driver" but "Verify Kinect Depth and Color Streams" Show that all fine. The "3D Scan" App from Microsoft always Show "Depth sensor not found" On my PC (non Microsoft Device) Kinect 3D scan works. So it's only a Surface Driver Problem. I can not understand why Microsoft does not get compatibility with their own products. The Surface is a very expensive device, but due to such compatibility issues, Microsoft's customers are forced to use other products without the "Microsoft Label".

@microsoft This is really upsetting and disturbing. I bought this Kinect three months ago and havent been able to do dev with it once on my Surface Book. Which was almost $4000. And now I cant even return the kinect. Microsoft should take it back and refund me my money. Totally unacceptable.

I completely agree, the same thing happened to us a year ago and we bought 2 surface books, i7, and Microsoft is a dead end who could care less that they are making incompatible broken hardware and software.... We should turn to Reddit to start a revolution! But really my money will speak louder than anything, we will not be Buying Microsoft hardware again unless absolutely forced too....like with windows.... end rant

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-10-24T03:33:11+00:00

check this out it should fix your issues

https://support.microsoft.com/en-us/help/4032123/kinect-sensor-is-not-recognized-on-a-surface-book
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Anonymous

2017-11-22T13:29:26+00:00

@Dwight,

this Regitry Setting didn't fix the issue.

I use on my Surface Book Windows 10 Enterprise with Build 16299 (last Patchlevel) and have installed the last Surface Book Firmware.

Kinect Configuration Verifyer Shows only a warning on "USB 3.0 Driver" but "Verify Kinect Depth and Color Streams" Show that all fine.

The "3D Scan" App from Microsoft always Show "Depth sensor not found"

On my PC (non Microsoft Device) Kinect 3D scan works. So it's only a Surface Driver Problem.

I can not understand why Microsoft does not get compatibility with their own products.

The Surface is a very expensive device, but due to such compatibility issues, Microsoft's customers are forced to use other products without the "Microsoft Label".
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Anonymous

2017-12-08T17:19:12+00:00

@microsoft

This is really upsetting and disturbing.

I bought this Kinect three months ago and havent been able to do dev with it once on my Surface Book. Which was almost $4000.

And now I cant even return the kinect. Microsoft should take it back and refund me my money.

Totally unacceptable.
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Anonymous

2017-12-08T17:36:50+00:00

I completely agree, the same thing happened to us a year ago and we bought 2 surface books, i7, and Microsoft is a dead end who could care less that they are making incompatible broken hardware and software.... We should turn to Reddit to start a revolution! But really my money will speak louder than anything, we will not be Buying Microsoft hardware again unless absolutely forced too....like with windows....

end rant
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3 people found this answer helpful.

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