Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Hi, Thank you for the insight and for the information you provided. We will notify our support engineers about this issue. We suggest that you stand by for the update and we appreciate your continued support. Regard.

I have the same issue: Driver installed success but the verify tool Show Error on USB and "3D Scan" didn't found the kinect

I have the same issue on Surfacebook (w10 15063): Driver installed success but the verify tool Show Error on USB and "3D Scan" didn't found the Kinect. Please Microsoft, we Need the solution quick.

same problem here. windows doesn't seem to recognise the Kinect v2.0. please help!

Hi Will, Have you gone through the resolution posted by Joseph Agu dated July 20, 2017 on this thread? Some community members were helped by his reply as of posting. Please keep us in the loop. We want to make sure this issue is well attended. Regards.

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-08-27T23:28:24+00:00

Hi,

Thank you for the insight and for the information you provided. We will notify our support engineers about this issue. We suggest that you stand by for the update and we appreciate your continued support.

Regard.
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Anonymous

2017-09-07T17:05:21+00:00

I have the same issue:

Driver installed success but the verify tool Show Error on USB and "3D Scan" didn't found the kinect
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Anonymous

2017-09-07T17:07:34+00:00

I have the same issue on Surfacebook (w10 15063):

Driver installed success but the verify tool Show Error on USB and "3D Scan" didn't found the Kinect. Please Microsoft, we Need the solution quick.
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Anonymous

2017-09-28T20:56:25+00:00

same problem here.

windows doesn't seem to recognise the Kinect v2.0.

please help!
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Anonymous

2017-09-30T13:44:00+00:00

Hi Will,

Have you gone through the resolution posted by Joseph Agu dated July 20, 2017 on this thread? Some community members were helped by his reply as of posting.

Please keep us in the loop. We want to make sure this issue is well attended.

Regards.
Was this answer helpful?

0 comments No comments