Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Update as of 07/19 /2017: We appreciate your patience in waiting for the resolution for your Kinect V2 which is not working on your Surface Book. Our support engineers made this link for troubleshooting steps to help resolve this issue. Let us know the outcome after conducting the troubleshooting steps. Regards.

We performed the troubleshooting steps as described in the link from the support engineers, installed the drivers from Microsoft and rebooted. Everything then worked properly. Thanks!! Simon

Many thanks Microsoft team for finding a solution for this! I can confirm that after I removed the value for that key in the registry everything works. Kind regards, Gia

Thanks for the help in resolving this issue! it worked for me

Hello, I have the same problem. My configuration: Surface Book with Performance Base, Core i7 / 512GB SSD / 16G RAM Xbox One Kinect Sensor connected on the USB3 port of Surface Book Kinect Adapter Windows 10 Pro version 1703 The information on this link , didn't work for me. Are there any other ideas? Thank you in advance.

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-07-19T23:35:00+00:00

Update as of 07/19 /2017:

We appreciate your patience in waiting for the resolution for your Kinect V2 which is not working on your Surface Book. Our support engineers made this link for troubleshooting steps to help resolve this issue.

Let us know the outcome after conducting the troubleshooting steps.

Regards.
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Anonymous

2017-07-20T06:01:12+00:00

We performed the troubleshooting steps as described in the link from the support engineers, installed the drivers from Microsoft and rebooted.

Everything then worked properly.

Thanks!!

Simon
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Anonymous

2017-07-20T17:02:36+00:00

Many thanks Microsoft team for finding a solution for this!

I can confirm that after I removed the value for that key in the registry everything works.

Kind regards,

Gia
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Anonymous

2017-07-21T17:20:02+00:00

Thanks for the help in resolving this issue! it worked for me
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Anonymous

2017-08-27T13:56:58+00:00
Hello,

I have the same problem.

My configuration:
- Surface Book with Performance Base, Core i7 / 512GB SSD / 16G RAM
- Xbox One Kinect Sensor connected on the USB3 port of Surface Book
- Kinect Adapter
- Windows 10 Pro version 1703
The information on this link, didn't work for me.

Are there any other ideas?

Thank you in advance.
Was this answer helpful?

0 comments No comments