Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Same problem here!!!Just remind Microsoft does NOT fix this issue at all.and I was contact to Xbox and Microsoft support for a very long time.but it also cant work.very disappointed!!

Another bad news is, leap motion cant work on windows 10 now either.

Thanks for taking the time to test it out Mick. Its unfortunate that you confirmed what the rest of us have been experiencing, even with a fresh machine. Also unfortunate that our friends from Microsoft here on the forum have gone quiet.

Fellow Surface Book + Kinect sufferers - This issue has also been raised on Twitter to @SurfaceSupport - https://twitter.com/SurfaceSupport/status/878114977147625472 Let's hope it leads to a fix.

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

2017-06-21T22:24:14+00:00

Same problem here!!!Just remind Microsoft does NOT fix this issue at all.and I was contact to Xbox and Microsoft support for a very long time.but it also cant work.very disappointed!!
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Anonymous

2017-06-21T22:36:29+00:00

Same here.
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Anonymous

2017-06-21T22:40:17+00:00

Another bad news is, leap motion cant work on windows 10 now either.
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Anonymous

2017-06-22T07:47:50+00:00

Thanks for taking the time to test it out Mick.

Its unfortunate that you confirmed what the rest of us have been experiencing, even with a fresh machine.

Also unfortunate that our friends from Microsoft here on the forum have gone quiet.
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Anonymous

2017-06-23T06:01:29+00:00

Fellow Surface Book + Kinect sufferers -

This issue has also been raised on Twitter to @SurfaceSupport - https://twitter.com/SurfaceSupport/status/878114977147625472

Let's hope it leads to a fix.
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