Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

To isolate the issue between your Surface Book and Surface Pro 2, we would like to know if the Surface Pro 2 also have the same version of Kinect for Windows Runtime? Regards.

Hi Joseph My Surface Pro 2 is running the same build as the Surface Book - Windows 10 Pro Version 1703 (OS Build 15063.332). I also did try installing the Kinect for Windows Runtime on the Surface Book, but that made no difference.

Hello, You mentioned that the Kinect works with your Surface Pro 2. Can you tell us the OS Build (of the Surface Pro 2) as well? Is it the same as your Surface Book? As for everyone, can you confirm if the Kinect for Windows Runtime is updated? Let us know. We'll be waiting for you response so we can add it to our report. Regards.

Hi Brian The system is a brand new Surface Book with performance base + Surface docking station. The Kinect has never worked with this system. I got the Kinect after I purchased the system so cannot comment if it previously worked, although reports in this forum clearly indicate it did work previously for others. (But as noted the Kinect does work with my old Surface Pro 2 and also works with my Xbox One S). Other USB3 peripherals work fine. I'm running Windows 10 Pro Version 1703 (OS Build 15063.332) Firmware and drivers and firmware are all up to date.

Hi Brian, Joseph, thank you for looking into this. The version I have now is: v1703 OS Build 15063.296 first time when I observed the issue was after the Windows Update v1607 and a Surface Book firmware update. Kind regards, Gia

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-06-09T16:50:48+00:00

To isolate the issue between your Surface Book and Surface Pro 2, we would like to know if the Surface Pro 2 also have the same version of Kinect for Windows Runtime?

Regards.
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Anonymous

2017-06-08T21:30:46+00:00

Hi Joseph

My Surface Pro 2 is running the same build as the Surface Book - Windows 10 Pro Version 1703 (OS Build 15063.332).

I also did try installing the Kinect for Windows Runtime on the Surface Book, but that made no difference.
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Anonymous

2017-06-08T15:58:49+00:00

Hello,

You mentioned that the Kinect works with your Surface Pro 2. Can you tell us the OS Build (of the Surface Pro 2) as well? Is it the same as your Surface Book?

As for everyone, can you confirm if the Kinect for Windows Runtime is updated? Let us know.

We'll be waiting for you response so we can add it to our report.

Regards.
Was this answer helpful?

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Anonymous

2017-06-07T22:18:14+00:00

Hi Brian

The system is a brand new Surface Book with performance base + Surface docking station.

The Kinect has never worked with this system.

I got the Kinect after I purchased the system so cannot comment if it previously worked, although reports in this forum clearly indicate it did work previously for others. (But as noted the Kinect does work with my old Surface Pro 2 and also works with my Xbox One S).

Other USB3 peripherals work fine.

I'm running Windows 10 Pro

Version 1703 (OS Build 15063.332)

Firmware and drivers and firmware are all up to date.
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Anonymous

2017-06-07T20:07:15+00:00

Hi Brian, Joseph,

thank you for looking into this.

The version I have now is: v1703 OS Build 15063.296

first time when I observed the issue was after the Windows Update v1607 and a Surface Book firmware update.

Kind regards,

Gia
Was this answer helpful?

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