Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Thanks sharing the screen grab, Will. We'll take a look at this and have this checked by our Xbox Team and experts. Give us time to provide you feedback. Appreciate your patience on this one. Regards.

I'm not sure what the overall performance is supposed to be like. This is the first time I am using the Kinect 2. Screenshot here: https://1drv.ms/i/s!AnH\_pk8rQcZvh7seZAGUF81LFbzUOw The Depth and Colour Streams alternates between green, yellow and red for a while, but finishes on red.

Thanks for the update. Does it affects the overall performance? Allow us to raise this to our developers. You can help us by sharing a screen grab or a photo of this error. Your cooperation on this issue is very much appreciated. :) Thank you.

I still get this response from the Config Verifier, but I seem to be able to use the Kinect2 with 3D Scanner. (!) USB Controller "Unknown USB 3.0 port detected. Your configuration may support Kinect for Windows" (X) Verify Kinect Depth and Colour Streams "Insufficient frame rate detected from Kinect

Hi Will, Have you gone through the resolution posted by Joseph Agu dated July 20, 2017 on this thread? Some community members were helped by his reply as of posting. Please keep us in the loop. We want to make sure this issue is well attended. Regards.

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-10-04T12:43:22+00:00

Thanks sharing the screen grab, Will. We'll take a look at this and have this checked by our Xbox Team and experts. Give us time to provide you feedback.

Appreciate your patience on this one.

Regards.
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Anonymous

2017-10-01T22:57:31+00:00

I'm not sure what the overall performance is supposed to be like. This is the first time I am using the Kinect 2.

Screenshot here:

https://1drv.ms/i/s!AnH\_pk8rQcZvh7seZAGUF81LFbzUOw

The Depth and Colour Streams alternates between green, yellow and red for a while, but finishes on red.
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Anonymous

2017-10-01T14:53:19+00:00

Thanks for the update.

Does it affects the overall performance? Allow us to raise this to our developers. You can help us by sharing a screen grab or a photo of this error.

Your cooperation on this issue is very much appreciated. :)

Thank you.
Was this answer helpful?

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Anonymous

2017-10-01T10:35:00+00:00

I still get this response from the Config Verifier, but I seem to be able to use the Kinect2 with 3D Scanner.

(!) USB Controller

"Unknown USB 3.0 port detected. Your configuration may support Kinect for Windows"

(X) Verify Kinect Depth and Colour Streams

"Insufficient frame rate detected from Kinect
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Anonymous

2017-09-30T13:44:00+00:00

Hi Will,

Have you gone through the resolution posted by Joseph Agu dated July 20, 2017 on this thread? Some community members were helped by his reply as of posting.

Please keep us in the loop. We want to make sure this issue is well attended.

Regards.
Was this answer helpful?

0 comments No comments