Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Well i tried, The steps did not work for me.... : ( no matter what i do it says USB device not recognized and the beeping that won't stop. I am banging my head on the desk.

Yay, Microsoft finally replied about fixing the Kinect! Oh wait it's Persistent Pineapple !!! Pineapple, Thank you so taking your time to help trouble shoot this issue. I will try what you suggested today if i can find 3 hours to tinker. I was almost going to go buy another Kinect to see it it was ours.... but I think that's what Microsoft wants.... twitter support to all parties involved was no help at all... @windowssupport was the least responsive... : (

Spending the better part of a day on this has finally yielded a functional Kinect + Surface Book. This is a narrative to better help MS. Improper use of device manager may lead to system instability; proceed with care. I'm using: Kinect for XBox One + Adapter SBP (i7 + dgpu) + Windows 10 Pro 1703 (Creators Update) Surface Dock <- Kinect plugged in here In device manager, I noticed that the adapter is what _seemed_ to be causing the problem (though I can't be certain). My steps were (prior to any Kinect software being installed): Plug in Kinect (continuous on-off white light on adapter + OS beep until failure) Unplug Adapter Install Kinect v2 SDK Replug (same result) Reboot Unfortunately, the above repeats indefinitely. In device manager, the Kinect was shown, but not active (despite being plugged in): In device manager tool bar -> View ->Show Hidden Devices Kinect Sensor Devices -> WDF Kinect Sensor xxx -> right click -> Update Driver <--Actually needed an update This also did not yield a working Kinect (but felt like progress). After another reboot, back in device manager again (still showing hidden), I noticed a significant number of additional USB hubs + failed USB devices: Device Manager -> Universal Serial Bus Controllers For every Usb hub (superspeed or otherwise) or composite device not actually in use: Right click + Uninstall device <-There were more than 20 At this point, I just plugged in adapter (I disconnected the Kinect USB cable from the adapter). Orange light.. but, it showed up in device manager. I right click + scan for hardware changes, and a warning was displayed on the adapter. At this point, the adapter was now the prime suspect. I then began reloading all the drives for the 'active' usb hubs and composite devices: In device manager -> Universal Serial Bus Controllers For every usb hub + composite device: right click + update driver Browse my computer for driver software Let me pick from a list of available drivers Next, finish (e.g. just used what driver was already present) At this point, one of the generic usb 3 super speed hubs caused device manager to hang, and then blue screen with a USB_POWERSTATE_FAILURE. After the reboot, I tried again, but this time no bluescreen . I now had an adapter with no exclamation point after 'refresh'. I then unplugged the power to the adapter, plugged in the Kinect USB, then repowered the adapter. WHITE LIGHT! And for the first time all day after some expected usb cycling, "Kinect: Decide what to do" notification. *gasp* I then started the SDK Kinect Configuration Verifier, and it was actually working! Unfortunately the frame rate is terrible (7-15fps) so the depth camera is marginal at best, but it was actually working. TLDR: Use device manager to uninstall all non-active USB hub + composite devices With only the adapter plugged in (no kinect sensor), use device manager to reload all usb hub and composite device drivers using the 'local' driver Remove all failed USB devices Reboot Update adapter driver until it works (only took 1 retry for me) Unplug adapter power, attach kinect sensor, re-power adapter Success? Note that I did encounter bluescreens. Also note that I spent hours unwinding this and am not exactly sure what caused it to start working (YMMV). I did confirm multiple times that it is still working. Good luck!

I just want to add that even after the windows creators update the issue was not fixed. Dear Microsoft, what do you recommend, selling Surface Book? Your flagship product? I am so disappointed. Especially @Erwin Nga how could you keep your reply as an answer? And after so long time you didn't correct that. @Moderator of this forum, please change that! Let's not lie to each other... @Erwin Nga, if you want to be of help you should better raise this as an issue/incident/ticket somewhere in Microsoft Windows. Ian, Mick not sure what other buttons we need to push. Somehow our Microsoft colleagues ignore this issue. Gia

Its been awhile since i have heard anything. Its like . We don't talk about that here. You inspired me to start it up on twitter again. https://twitter.com/photonic\_studio Ive been trying to talk to @windowssupport @surfacesupport @xboxsupport......

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-04-18T16:08:21+00:00

Well i tried, The steps did not work for me.... : ( no matter what i do it says USB device not recognized and the beeping that won't stop.

I am banging my head on the desk.
Was this answer helpful?

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Anonymous

2017-04-18T13:23:26+00:00

Yay, Microsoft finally replied about fixing the Kinect! Oh wait it's Persistent Pineapple!!!

Pineapple, Thank you so taking your time to help trouble shoot this issue. I will try what you suggested today if i can find 3 hours to tinker.

I was almost going to go buy another Kinect to see it it was ours.... but I think that's what Microsoft wants....

twitter support to all parties involved was no help at all... @windowssupport was the least responsive... : (
Was this answer helpful?

0 comments No comments
Anonymous

2017-04-18T02:43:03+00:00
Spending the better part of a day on this has finally yielded a functional Kinect + Surface Book. This is a narrative to better help MS.

Improper use of device manager may lead to system instability; proceed with care.

I'm using:
- Kinect for XBox One + Adapter
- SBP (i7 + dgpu) + Windows 10 Pro 1703 (Creators Update)
- Surface Dock <- Kinect plugged in here
In device manager, I noticed that the adapter is what _seemed_ to be causing the problem (though I can't be certain).

My steps were (prior to any Kinect software being installed):
- Plug in Kinect (continuous on-off white light on adapter + OS beep until failure)
- Unplug Adapter
- Install Kinect v2 SDK
- Replug (same result)
- Reboot
Unfortunately, the above repeats indefinitely.

In device manager, the Kinect was shown, but not active (despite being plugged in):
- In device manager tool bar -> View ->Show Hidden Devices
- Kinect Sensor Devices -> WDF Kinect Sensor xxx -> right click -> Update Driver <--Actually needed an update
This also did not yield a working Kinect (but felt like progress). After another reboot, back in device manager again (still showing hidden), I noticed a significant number of additional USB hubs + failed USB devices:
- Device Manager -> Universal Serial Bus Controllers
- For every Usb hub (superspeed or otherwise) or composite device not actually in use:
  
  Right click + Uninstall device <-There were more than 20
At this point, I just plugged in adapter (I disconnected the Kinect USB cable from the adapter). Orange light.. but, it showed up in device manager. I right click + scan for hardware changes, and a warning was displayed on the adapter. At this point, the adapter was now the prime suspect.

I then began reloading all the drives for the 'active' usb hubs and composite devices:
- In device manager -> Universal Serial Bus Controllers
- For every usb hub + composite device:
  
  right click + update driver
  
  Browse my computer for driver software
  
  Let me pick from a list of available drivers
  
  Next, finish (e.g. just used what driver was already present)
At this point, one of the generic usb 3 super speed hubs caused device manager to hang, and then blue screen with a USB_POWERSTATE_FAILURE. After the reboot, I tried again, but this time no bluescreen.

I now had an adapter with no exclamation point after 'refresh'. I then unplugged the power to the adapter, plugged in the Kinect USB, then repowered the adapter. WHITE LIGHT!

And for the first time all day after some expected usb cycling, "Kinect: Decide what to do" notification. *gasp*

I then started the SDK Kinect Configuration Verifier, and it was actually working! Unfortunately the frame rate is terrible (7-15fps) so the depth camera is marginal at best, but it was actually working.

TLDR:
- Use device manager to uninstall all non-active USB hub + composite devices
- With only the adapter plugged in (no kinect sensor), use device manager to reload all usb hub and composite device drivers using the 'local' driver
- Remove all failed USB devices
- Reboot
- Update adapter driver until it works (only took 1 retry for me)
- Unplug adapter power, attach kinect sensor, re-power adapter
- Success?
Note that I did encounter bluescreens. Also note that I spent hours unwinding this and am not exactly sure what caused it to start working (YMMV). I did confirm multiple times that it is still working.

Good luck!
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Anonymous

2017-04-16T16:29:54+00:00

I just want to add that even after the windows creators update the issue was not fixed. Dear Microsoft, what do you recommend, selling Surface Book? Your flagship product? I am so disappointed. Especially @Erwin Nga how could you keep your reply as an answer? And after so long time you didn't correct that.

@Moderator of this forum, please change that! Let's not lie to each other...

@Erwin Nga, if you want to be of help you should better raise this as an issue/incident/ticket somewhere in Microsoft Windows.

Ian, Mick not sure what other buttons we need to push. Somehow our Microsoft colleagues ignore this issue.

Gia
Was this answer helpful?

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Anonymous

2017-04-11T16:47:32+00:00

Its been awhile since i have heard anything. Its like . We don't talk about that here. You inspired me to start it up on twitter again. https://twitter.com/photonic\_studio Ive been trying to talk to @windowssupport @surfacesupport @xboxsupport......
Was this answer helpful?

0 comments No comments