Hi, Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore. My configuration: Surface Book, i5/256 Kinect connected on the USB3 port of Surface Book Powered either directly or via docking station Kinect service set to use Nvidia card Once I connect the USB cable the following happens: Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed) When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized. What did I try? from removing devices, disable, etc... to reinstalling completely my Surface Book (yes... a few hours of work) tested Kinect on a desktop PC - works OK tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!) used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too) Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you! Kind regards, Gia ***Post moved by the moderator to the appropriate forum category.***

Yes I / We have tried all the updates across multiple devices. Surface books have the most issues. We are able to get the Kinect V2 working on windows 10 desktops after vigorously using the device manager to disable stuff. I have the newest creators update for my surface book which i sought out to see if it would fix the Kinect issue. It did not fox it. No one form Microsoft has helped us on this issue for months. except telling me to call a 1-800 global support number which is never fun to do.....

Hi Ian, As you've mentioned, an update might be all that's needed to resolve this issue. To verify, does the issue exist even on Creators Update? Regards.

I wish, this thread seems dead to Microsoft. I really wish they could address this issue or at least give us an update that they could be looking into it.....sigh.....

Hello. I am wondering if you were able to solve the issue with kinect not working because of USB not being recognized. Last post is from March. We are in May. Mine does not work.

Do you guys have any updates? I've wasted all day today figuring out how to make it work... I just found this thread and read through all the replies, which seem to be exactly about the same problem I have. I'm really disappointed about MS that they can't even manage to have their own product lines compatible and work nicely. I really wish this problem being resolved quickly.... Here's my environment: Surface Book with Performance Base Windows 10 (build 1607, update 1.0.13.0 installed) Kinect SDK 2.0 Symptoms are the same as the others...

Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Anonymous

Hi,

Until recently I had no issues in using Kinect v2 on my Surface Book computer. Suddenly, after last week Windows and Surface Book firmware updates Kinect is not recognized anymore.

My configuration: Surface Book, i5/256

Kinect connected on the USB3 port of Surface Book

Powered either directly or via docking station

Kinect service set to use Nvidia card

Once I connect the USB cable the following happens:

Kinect led (from the Kinect adapter) is either orange (as no connection) or flashing white
After a few seconds, I get the following message popping up on the screen (message in the bottom right of the screen): "USB Device is not recognized...", followed up by the typical and infinitely repeating USB out sound
In Device Manager I can see under the Universal Serial Bus controllers: Unknown USB Device (Set Address Failed)
When I installed it first time the device was visible in the Devices, device Manager, etc. But was not starting the Kinect. After restart device was just not recognized.

What did I try?

from removing devices, disable, etc...
to reinstalling completely my Surface Book (yes... a few hours of work)
tested Kinect on a desktop PC - works OK
tested on a Surface3 even there works ok (I don't think that Surface3 has a USB 3 port... but, it works!)
used Kinect verifier, which as always is listing that USB device is unknown (but this is not new since I had it in the past too)

Any idea? I believe it has to do with latest Windows 10 updates, drivers and latest Surface Book update too. Thank you!

Kind regards,

Gia

***Post moved by the moderator to the appropriate forum category.***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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84 answers

Anonymous

2017-05-12T16:55:38+00:00

Yes I / We have tried all the updates across multiple devices. Surface books have the most issues. We are able to get the Kinect V2 working on windows 10 desktops after vigorously using the device manager to disable stuff. I have the newest creators update for my surface book which i sought out to see if it would fix the Kinect issue. It did not fox it.

No one form Microsoft has helped us on this issue for months.

except telling me to call a 1-800 global support number which is never fun to do.....
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Anonymous

2017-05-12T16:03:54+00:00

Hi Ian,

As you've mentioned, an update might be all that's needed to resolve this issue. To verify, does the issue exist even on Creators Update?

Regards.
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Anonymous

2017-05-12T02:51:09+00:00

I wish, this thread seems dead to Microsoft. I really wish they could address this issue or at least give us an update that they could be looking into it.....sigh.....
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Anonymous

2017-05-11T18:04:03+00:00

Hello.

I am wondering if you were able to solve the issue with kinect not working because of USB not being recognized.

Last post is from March. We are in May.

Mine does not work.
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Anonymous

2017-04-21T21:50:46+00:00

Do you guys have any updates? I've wasted all day today figuring out how to make it work... I just found this thread and read through all the replies, which seem to be exactly about the same problem I have. I'm really disappointed about MS that they can't even manage to have their own product lines compatible and work nicely. I really wish this problem being resolved quickly....

Here's my environment:

Surface Book with Performance Base

Windows 10 (build 1607, update 1.0.13.0 installed)

Kinect SDK 2.0

Symptoms are the same as the others...
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