Kinect v2 does not work with Surface Book with latest Windows 10 version1607

Spending the better part of a day on this has finally yielded a functional Kinect + Surface Book. This is a narrative to better help MS.

Improper use of device manager may lead to system instability; proceed with care.

I'm using:

• Kinect for XBox One + Adapter
• SBP (i7 + dgpu) + Windows 10 Pro 1703 (Creators Update)
• Surface Dock <- Kinect plugged in here

In device manager, I noticed that the adapter is what _seemed_ to be causing the problem (though I can't be certain).

My steps were (prior to any Kinect software being installed):

• Plug in Kinect (continuous on-off white light on adapter + OS beep until failure)
• Unplug Adapter
• Install Kinect v2 SDK
• Replug (same result)
• Reboot

Unfortunately, the above repeats indefinitely.

In device manager, the Kinect was shown, but not active (despite being plugged in):

• In device manager tool bar -> View ->Show Hidden Devices
• Kinect Sensor Devices -> WDF Kinect Sensor xxx -> right click -> Update Driver  <--Actually needed an update

This also did not yield a working Kinect (but felt like progress). After another reboot, back in device manager again (still showing hidden), I noticed a significant number of additional USB hubs + failed USB devices:

• Device Manager -> Universal Serial Bus Controllers
• For every Usb hub (superspeed or otherwise) or composite device not actually in use:
  • Right click + Uninstall device   <-There were more than 20

At this point, I just plugged in adapter (I disconnected the Kinect USB cable from the adapter).  Orange light.. but, it showed up in device manager.  I right click + scan for hardware changes, and a warning was displayed on the adapter. At this point, the adapter was now the prime suspect.

I then began reloading all the drives for the 'active' usb hubs and composite devices:

• In device manager -> Universal Serial Bus Controllers
• For every usb hub + composite device:
  • right click + update driver
  • Browse my computer for driver software
  • Let me pick from a list of available drivers
  • Next, finish (e.g. just used what driver was already present)

At this point, one of the generic usb 3 super speed hubs caused device manager to hang, and then blue screen with a USB_POWERSTATE_FAILURE.  After the reboot, I tried again, but this time no bluescreen.

I now had an adapter with no exclamation point after 'refresh'.  I then unplugged the power to the adapter, plugged in the Kinect USB, then repowered the adapter.  WHITE LIGHT!

And for the first time all day after some expected usb cycling, "Kinect: Decide what to do" notification.   *gasp*

 I then started the SDK Kinect Configuration Verifier, and it was actually working!  Unfortunately the frame rate is terrible (7-15fps) so the depth camera is marginal at best, but it was actually working.

TLDR:  

• Use device manager to uninstall all non-active USB hub + composite devices
• With only the adapter plugged in (no kinect sensor), use device manager to reload all usb hub and composite device drivers using the 'local' driver
• Remove all failed USB devices
• Reboot
• Update adapter driver until it works (only took 1 retry for me)
• Unplug adapter power, attach kinect sensor, re-power adapter
• Success?

Note that I did encounter bluescreens. Also note that I spent hours unwinding this and am not exactly sure what caused it to start working (YMMV).  I did confirm multiple times that it is still working.

Good luck!

I just want to add that even after the windows creators update the issue was not fixed. Dear Microsoft, what do you recommend, selling Surface Book? Your flagship product? I am so disappointed. Especially @Erwin Nga how could you keep your reply as an answer? And after so long time you didn't correct that. 

@Moderator of this forum, please change that! Let's not lie to each other...

@Erwin Nga, if you want to be of help you should better raise this as an issue/incident/ticket somewhere in Microsoft Windows.

Ian, Mick not sure what other buttons we need to push. Somehow our Microsoft colleagues ignore this issue.

Gia

Its been awhile since i have heard anything.  Its like .  We don't talk about that here.  You inspired me to start it up on twitter again.  https://twitter.com/photonic\_studio  Ive been trying to talk to @windowssupport @surfacesupport @xboxsupport......

Hi all,

Was there any resolution on this issue? I have two Kinect sensors sitting beside me here which I need to do some development tests on and am very disappointed that this issue is on going. Are there any ideas on how to get these working on the latest version Windows 10?

Thanks,

• Mick

Mario,  Thanks for chiming in.  I am hoping this will help push Microsoft / Surfacebook to look into this......