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I received my Surface USB Link replacement and try to follow the instructions at https://support.microsoft.com/en-us/surface/get-a-replacement-for-microsoft-surface-usb-link-e862e6c6-0945-494f-bb4d-2e731f3b4724. But the Surface app does not show "Surface Headphones" as a listed accessory in the Surface app. I can connect the headphones via Bluetooth, and then they show if the usb link is not plugged in. As soon as I insert the usb link they go away from the Surface app.
The USB link is showing as an audio device, but I have no way to pair it with my head phones. Another issue is that the Surface app crash on most PC's when I launch it, but I have it running on one at least.
Any suggestions/ideas on how to pair the replacement USB link with my headphones?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi,
I've updated the Surface app, but if I have the replacement USB link inserted it just crashed upon launch. Without the USB Link it starts just fine.
I have to say that the Surface app crashes on a number of other PC's I have as well, which are not Surface laptops.
I'm experiencing the same issue and I have tried everything listed here as well. Has a solution been discovered yet?
