Not able to pair replacement USB Link with Surface Headphones 2+

Anonymous

I received my Surface USB Link replacement and try to follow the instructions at https://support.microsoft.com/en-us/surface/get-a-replacement-for-microsoft-surface-usb-link-e862e6c6-0945-494f-bb4d-2e731f3b4724. But the Surface app does not show "Surface Headphones" as a listed accessory in the Surface app. I can connect the headphones via Bluetooth, and then they show if the usb link is not plugged in. As soon as I insert the usb link they go away from the Surface app.

The USB link is showing as an audio device, but I have no way to pair it with my head phones. Another issue is that the Surface app crash on most PC's when I launch it, but I have it running on one at least.

Any suggestions/ideas on how to pair the replacement USB link with my headphones?

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Anonymous

2022-07-21T07:02:16+00:00

Appreciate the effort, but the issue is the replacement USB Link not showing up in the Surface app as per the doc link I referred to. Not pairing the Surface Headphone 2+ it itself. As that works on bluetooth, and worked on the original USB link.

If the replacement USB Link won't show in the Surface app it's not possible to pair it with the headphones.
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Anonymous

2022-07-21T02:37:47+00:00

Hello Mikael S.,

Thanks for reaching Microsoft Community. We understand how important this set up for you. We'll do our best to help.

In the meantime, here's a detailed instructions on how to Set up Surface Headphones (microsoft.com).

Let us know how it goes.

Hope to hear from you soon.

Regards,

StevenK
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