Not able to pair replacement USB Link with Surface Headphones 2+

Anonymous
2022-07-20T11:51:32+00:00

I received my Surface USB Link replacement and try to follow the instructions at https://support.microsoft.com/en-us/surface/get-a-replacement-for-microsoft-surface-usb-link-e862e6c6-0945-494f-bb4d-2e731f3b4724. But the Surface app does not show "Surface Headphones" as a listed accessory in the Surface app. I can connect the headphones via Bluetooth, and then they show if the usb link is not plugged in. As soon as I insert the usb link they go away from the Surface app.

The USB link is showing as an audio device, but I have no way to pair it with my head phones. Another issue is that the Surface app crash on most PC's when I launch it, but I have it running on one at least.

Any suggestions/ideas on how to pair the replacement USB link with my headphones?

Surface | Surface Headphones | Setup and pairing | Windows

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  1. Anonymous
    2022-09-20T12:29:59+00:00

    I'm experiencing the same issue and I have tried everything listed here as well. Has a solution been discovered yet?

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  2. Anonymous
    2022-08-14T18:11:10+00:00

    Hi,

    I've updated the Surface app, but if I have the replacement USB link inserted it just crashed upon launch. Without the USB Link it starts just fine.

    I have to say that the Surface app crashes on a number of other PC's I have as well, which are not Surface laptops.

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  3. Anonymous
    2022-08-04T22:38:54+00:00

    This is a factory reset which is slightly different from firmware reset. We suggest to perform the firmware reset.

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  4. Anonymous
    2022-08-04T22:32:42+00:00

    Doubt it as the reset article states:

    "When you reset your Surface Headphones 2+, they’ll still be paired with your Microsoft Surface USB Link because they’re paired together at the factory."

    This is about pairing with a replacement USB Link.

    Thanks for highlighting that to us, Mikael S..

    In this case, I would like to ask a screenshot of your Surface app wherein the replacement USB link is not showing as an option. I sent you a private message. Please check your profile’s inbox and feel free to respond the screenshot there.

    Looking forward to your response.

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  5. Anonymous
    2022-08-04T09:50:33+00:00

    Hi MVP,

    I didn't notice this before please see screenshot attached, but it does say what you mention.

    It looks like maybe some new firmware is needed for the headphone or we just need that software that they use in the factory to pair new USB link.

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