How do you setup eSIM in Microsoft Surface Duo (the first Duo)?

Anonymous
2023-01-28T00:00:35+00:00

Trying to setup eSIM on my Microsoft Surface Duo (not Duo 2). Microsoft web site says, "If you don't have a SIM card inserted, tap Mobile network.". This "Mobile Network" is NOT THERE (not an option) under ""Network & Internet" under Settings. My Surface Duo cannot read the eSIM QR code from the Cellular Service Provider. Frustrating to say the least.

Surface | Surface Duo | Mobile connectivity

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  1. Anonymous
    2023-02-02T20:45:03+00:00

    Hi Nash,

    Which mobile operator are you trying to set up an eSIM with?

    Please note that Surface Duo AT&T devices are not capable of using eSIM, even after being unlocked. Non-AT&T (Factory Unlocked) Surface Duo devices are capable of using eSIM.

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  2. Anonymous
    2023-03-25T05:30:02+00:00

    Hi Nash,

    Which mobile operator are you trying to set up an eSIM with?

    Please note that Surface Duo AT&T devices are not capable of using eSIM, even after being unlocked. Non-AT&T (Factory Unlocked) Surface Duo devices are capable of using eSIM.

    How do I check if my Duo is eSIM capable / AT&T Device or not?

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  3. Anonymous
    2023-03-28T19:22:07+00:00

    Hi ChristianManunzio,

    I've sent you a private message to collect more information.

    Please check your private messages on this site using the following steps:

    1. Click on your user name in the upper-right corner
    2. Click 'My Profile'
    3. On the right side of the page, click 'View Private Messages'

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  4. Anonymous
    2023-03-28T20:31:51+00:00

    Hi Nash,

    Which mobile operator are you trying to set up an eSIM with?

    Please note that Surface Duo AT&T devices are not capable of using eSIM, even after being unlocked. Non-AT&T (Factory Unlocked) Surface Duo devices are capable of using eSIM.

    Hi All:

    You are correct in that for Gen 1 Microsoft Surface duo phone which originally had AT&T as the service provider, eSIM will not work. Only physical SIM will work, even when you move from AT&T to another cell service provider.

    I got a new physical SIM and it solved the problem.

    Thanks all.

    Nash Nari

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  5. Anonymous
    2023-07-29T18:02:21+00:00

    How do I check if my Duo is eSIM capable / AT&T Device or not?

    I second this question.

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