Pen taps registering as double clicks

Anonymous
2016-08-03T21:34:38+00:00

I installed a pending driver update on my SP4 yesterday and the anniversary update today. Now tapping with the pen registers as a double-click about 10% of the time, which makes pen input pretty much useless. The usual calibration options and settings in Settings, Control Panel and the Surface app didn't have any effect on this. I tried manually installing the latest SP4 drivers (8/3) but that didn't change anything, either.

This is also noticeable when drawing a continuous line. The The pen is suddenly detected as not pressed, and immediately again as pressed.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2017-06-11T15:59:16+00:00

Hey everyone,

I was like everybody, ever since I got my Surface Pro 4 my pen always randomly double-click while I tried to use touch keyboard.

So after I tried to search through all the forums and reddit. I stumbled into this site:

http://www.lovemysurface.net/remap-the-surface-pen-button/

Basically it lets you re-calibrate your pen.

-Simply type "calibrate" into your search bar and choose "calibrate the screen for pen or touch input".

-Choose "Setup" to first reset your pen by clicking the screen when prompt one time, then press enter after that to return.

-Choose "Calibrate" and then "Pen input".

-Use the pen to tap on the cross-hair point at the corner of your screen (It's kinda hard to find, but just follow the line and you'll see them eventually.

-After you are done, choose "Save"

This basically solve the problem for me, so I hope this help the others who are looking for a solution as well :)

Pruk

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  1. Anonymous
    2016-10-04T17:58:05+00:00

    I also have a screen protector, did consider that but it worked fine and there was no problem prior to the July update.

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  2. Anonymous
    2016-10-04T15:22:57+00:00

    I wonder if the fact that I have a screen protector on the Surface contributes to this problem?

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  3. Anonymous
    2016-10-04T03:39:50+00:00

    I reported the problem and opened a service request the first week in August, the problem was turned over to Global Escalation Services.

    Support has yet to find a cause, solution or workaround, they were unable to re-create the problem.

    Yes, I think it would be a good idea if there were more reports of the problem.

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  4. Anonymous
    2016-10-01T16:48:30+00:00

    MS support was not helpful, at all. When I contacted them, all they told me was basic stuff like clean installing Win10, getting a new pen and sending my SP4 in for warranty exchange.

    I told them I did all that already and all they told me was "a clean install should fix this". I tried to tell them I clean isntalled several times already, and that a clean install will not downgrade the device's firmware, but they didn't believe me.

    Still, I think everyone should contact support to raise awareness of this issue. I'll contact them again next week, it's all I can do. I don't think they'll hand out a second replacement device.

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