Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-12-05T18:40:15+00:00

    My service is through Mint Mobile, and they said that they don't offer an eSIM option. So I'm out of luck on that one.

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  2. Anonymous
    2022-12-05T19:00:52+00:00

    That's what I was afraid of. I guess I'm SOL until T-Mobile fixed this.

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  3. Anonymous
    2022-12-06T00:35:08+00:00

    I hope someone fixes it fast, I have an unlocked surface duo 2. I pay my carrier (bell Canada) a lot of money every month to have an international plan, that does not work, who will fix and co tact the owners of these phones.

    I have a bell Sim card and a t mobile Esim, only works in areas with 3g coverage.

    Therefore, android and or Microsoft need to fix there product and quickly, I haven't been able to use my phone in the US since I bought it (sorry, it will work if there is 3g service where you are)

    I love the device it is fantastic, but I need a phone when I travel

    Thanks for letting me vent

    Wayne

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  4. Anonymous
    2022-12-06T02:50:03+00:00

    I did have issues where I was unable to answer incoming calls and other issues related to 12L update or since I updated to 12L. Now I did reset my Wi-Fi, mobile and Bluetooth about a month ago I have not had any issues with my Duo 2. At least for me that has fixed the issues I had with 12L update on my Duo 2 on T-mobile . I have not had issues since the reset.

    Setting>System>reset option>reset Wi-Fi, mobile & Bluetooth and restart Duo 2.

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