Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-10T16:41:04+00:00

    A factory reset resolved the issue for me.

    I placed the device on the shelf after the issue started. I saw on Reddit that resetring the phone resolved the issue for some. There were updates to the phone and messages apps also, but the reset allowed phone calls to work for me. I don't think that people using the Duo as their daily driver would be willing to do this, though.

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  2. Anonymous
    2022-11-11T14:19:11+00:00

    I've the same issue on the phone calls.

    Overall, unimpressed by the update, the whole phone was working well, the this update...

    Much slower response screen with gestures, a number of notifications in the drop down don't function on their buttons, speed of drop down menu slower,

    Looking forward to fixes shortly for all of this.

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  3. Anonymous
    2022-11-11T16:47:20+00:00

    This fixed my issue. As I merged to T-Mobile from Sprint after they purchased Sprint, I happened to have my old sim cards from the Sprint days, and I did exactly the above and when I put my T-Mobile sim card back in, it fixed the issue and was able to make calls again. How long will this last? I'm not sure, but it is working.

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  4. Anonymous
    2022-11-12T22:54:27+00:00

    I actually purchased a dollar sim card at a store, non-activated, and it worked.

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