Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-12-01T19:58:05+00:00

    My theory is it is because T-Mobile recently started identifying the Duo 2 as a "Surface 3". Log in to your T-mobile account and see what is has the device on your line named. Running the carrier provisioning on the device by inserting a SIM sets the device profile correctly, but the working theory is that T-Mobile pushes an updated configuration based on a Surface 3 sometime after carrier provisioning is run. Multiple people have said to have opened cases with T-Mobile, and Microsoft should be working with them to get this addressed even if it is not a 12L specific issue.

    I also have a Duo 1 on T-Mobile BTW and it does not show this issue so far, which leads me to believe it is purely T-Mobile's issue of identifying the Duo 2 and not a Microsoft 12L specific issue. Some users reported this as an issue on 11 with a Duo 2 as well.

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  2. Anonymous
    2022-12-01T19:53:20+00:00

    *#*#4636#*#*. Change the prl nod on ur phone ...

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  3. Anonymous
    2022-12-01T19:44:52+00:00

    I'm only wondering why it is that I am having to do this every few days...

    Kind of annoying, really. Especially since I'm not even able to absolutely identify what the problem is, or who is to blame. LOL

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  4. Anonymous
    2022-12-01T19:43:49+00:00

    That's my point. It WAS "full service." It was her store-issued phone, used BY the store, FOR the store.

    And still, that only lasted for a few days. Just like the pre-paid SIM that I've also used since then.

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