Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-12-05T15:21:31+00:00

    It's been happening for over a month with no fix in sight. I use my Duo heavily for business and it needs to be reliable. Just ordered a Samsung S22 Ultra - I'm sad because I love the Duo but I have to have a device that works.

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  2. Anonymous
    2022-12-05T15:13:17+00:00

    I have a similar problem because I also have an eSIM, but through T-Mobile. I bought an AT&T SIM card at Best Buy, turned off the eSIM, but got the same results as you.

    I'm currently waiting for a physical SIM from T-Mobile in the mail. As recently as a couple of months ago I would just delete the eSIM and redownload it, but the T-Mobile website has that currently disabled. If you are confident you'll be able to redownload the eSIM, you could try that route.

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  3. Anonymous
    2022-12-04T11:50:46+00:00

    I do not believe this would work with an esim. It is always loaded since Duo 2 supports dual Sim in an esim + physical Sim combination. The reason this works for physical Sim users is carrier provisioning overwrites the previous configuration on Sim changes. Loading a physical Sim does nothing to change the side by side esim carrier configuration.

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  4. Anonymous
    2022-12-04T06:26:33+00:00

    I’m still having calling issues. I have an SD2 on Google Fi using the eSIM. I turned the phone off, inserted a Verizon SIM, made a phone call, turned off the phone, removed the Verizon SIM, turned the phone on and tried to make a phone call with Google Fi and it disconnects.

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