Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-12-07T01:31:13+00:00

    Unfortunately I did the same today. I bought a Fold 4 and now I have a working phone that can actually make phone calls. Ridiculous how long it's taking for this issue to be fixed. Definitely unacceptable.

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  2. Anonymous
    2022-12-06T19:23:55+00:00

    To all reading this link,

    I have an unlocked surface duo 2, I live in Canada with a Bell 5g international roaming plan. In Canada the phone works fine and I can make and receive calls from and to the US.

    I work in the US regularly and when I travel the phone automatically selects a network, usually Tmobile. I can see t AT&T, Verizon, but I get the same result. I have done all the boots and resets and still get the same result, no voice in or out.

    I was just in Lexington KY and the phone worked on the 3g network, went to the CVG airport 60 miles away, no voice.

    You would think that Microsoft would get involved to straighten out there phone either with Android or the phone companies. I bought the duo to have a phone.

    I have also purchased a Tmobile Esim, but no joy.

    Why should the customer have to do all this work!!!

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  3. Anonymous
    2022-12-06T17:40:22+00:00

    I had to swap the SIM for the second time last Wednesday, 11/30/2022, to receive and initiate phone calls. I started a DM with T-Mobile tech support and per the technician "the "Fix" flow I have found advises me to do something we call "send to switch" which occurred on Friday, 12/02/2022. Hoping this is a long-term fix and that this information assists others.

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  4. Anonymous
    2022-12-06T15:12:55+00:00

    I did try a full network reset with no improvement. Others have noted a full hard reset of the device also did not help. So far the only consistent workaround has been the SIM swap, but it appears to only be temporary (days or weeks) until it needs to be done again.

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