Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-01T16:37:13+00:00

    Same problem, just started today, sim works in other phones. Can send receive text and make video calls

    Can't make or receive regular calls, straight to voicemail on incoming calls, hangs up on outgoing calls. Tried various calling apps

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  2. Anonymous
    2022-10-31T18:55:01+00:00

    Just started having this issue today...while on a call. I have hard reset, etc. Put the same SIM into an older Android phone on TMobile and I can make/receive calls. So, it is def an issue with Android 12 update to phone app on Duo 2. Not sure what to do but carry a separate phone until they fix it...

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  3. Anonymous
    2022-10-30T22:47:47+00:00

    I have even side loaded the OS (which was a hassle as the MS instructions were incorrect) and that did not resolve it. I have ended up returning the phone to best buy and getting the Z fold 4. I am pretty sad about this as i really liked my duo 2 and had no intension of getting rid of it. MS support sucks, open a window and they will call you back, yeah BS support of $1600 device is some sort of random BS. maybe they should call apple support and see how it's done and I hate apple products. The fold is ok but the multitasking the duo gives is so much better. BB could not replace the duo as this not even being made anymore. Really annoyed as you can probably tell. After years of windows phone bs MS has finally lost me with this one.

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  4. Anonymous
    2022-10-30T21:14:20+00:00

    This is true for me too.

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