Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-04T12:35:46+00:00

    Per prior replies, all the same with me. Soft / hard resets, etc. No custom TMobile setup. Wifi-calling on or off doesnt matter. Put SIM in another phone and that phone works just fine. I opened a case with MS Surface Tech Support and they are replacing the device. BTW - someone how I got locked out of my Google backup in addition so I could not even restore backup on hard reset which really sucks.

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  2. Anonymous
    2022-11-04T06:46:42+00:00

    I have the same issue, calls are not working I have to use my SIM card on another phone. Factory reset, network reset, different dialer, different sim card nothing fixes it

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  3. Anonymous
    2022-11-04T06:25:23+00:00

    Same Problem here. Tried just about everything, including everything on these replies and also on the reddit post I find on this same issue.

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  4. Anonymous
    2022-11-04T02:05:54+00:00

    Hi Jerry

    I submitted feedback with a bug report. Also opened a support ticket. I've tried the following:

    1. Factory reset
    2. Took phone to T-Mobile to try different sim card
    3. Uninstalled/reinstalled phone app
    4. Installed different phone app
    5. Installed recovery image (is there an image that would allow me to downgrade back to Android 11 ? )

    Texting and all other Internet functionality works, just can't make or receive phone calls. Phone worked up until I did the Android 12 update.

    Thanks

    John

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