Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-30T07:34:20+00:00

    Around 11/28/2022 my Microsoft Duo 2 (Phone function only) stopped working. When making a call, the call, immediately (internally) terminates. Incoming phone calls, immediately go to voice mail. Everything, except the phone function, works wonderfully and I absolutely LOVE this device and it's functionality.

    From a trouble shooting standpoint, I have talked repeatedly with T-Mobile, we have validated the SIM card works in another phone. I have reset all network settings, I have restarted, rebooted, turned on and off SIM. Lastly, I did a total reset of the phone, wiped out everything and started over.

    From a version standpoint, the phone is:

    Build 2022.817.23

    Android Version 12

    Model Surface Duo 2

    Phone bought new, and is been in use for 3+ months, never dropped, no water, nothing. Essentially like new.

    This feels like a software update to me because EVERYTHING on the phone works, except the phone function.

    It appears Surface Duo 2 support is limited, and this is very impactful.

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  2. Anonymous
    2022-11-29T01:22:16+00:00

    I bought a $1, non-active SIM card from Best Buy. I'm currently have to swap it out every few days, to get my phone working.

    Also, mine didn't start right after the update, either. It was a couple of weeks after, if I recall correctly. No idea what's caused it, why it's happening, or how to permanently fix it.

    As for the eSIM...no clue. Maybe if you went into your settings, told the phone to use the physical SIM, and then powered it off, back on...and then set it back to the eSIM? Not sure, since I don't have an eSIM for my phone.

    And it's weird to me that you even have an eSIM, because I'm on Mint Mobile, which is carried on T-Mobile's network, and they (Mint) told me that they didn't offer an eSIM for the DUO.

    Hope that SOMEONE figures this out soon, because this switching back and forth is getting REALLY ANNOYING!!!

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  3. Anonymous
    2022-11-28T21:04:06+00:00

    I am having the same issue for about a week now, but it didn't start right after the 12L update. It seems to have started a few weeks later, around November 23rd. I have the duo 2 with T-Mobile. Data and texting works but no calls in or out.

    Unfortunately, I cannot try removing my T-Mobile SIM and inserting another carrier's because I am using an electronic SIM (slot 2) that required calling T-Mobile when I first bought my phone. I have a physical SIM in slot 1 that I used internationally. Can you offer another way of disconnecting and reconnecting the T-Mobile service?

    Thanks for your help!

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  4. Anonymous
    2022-11-21T00:11:39+00:00

    That's what I did. $1 for a non-active SIM from Best Buy. So far, I am having to re-do the process about every two days.

    NOT a fix, but somewhat of a solution...I guess?

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