Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-12-29T20:31:21+00:00

    Jeremy,

    Has Microsoft/Android gotten any further on the fix for voice connection in the USA. The last update that I have on my phone is Android 12, build #2022.819.57. There has been no activity or communication from either party. I have a case in with Microsoft support #104713263, and still no communication.

    I will be back in the USA in 2 weeks, should I take a roll of quarters for the pay phone (if I could find one)LOL

    Thanks

    Wayne

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  2. Anonymous
    2022-12-10T03:56:11+00:00

    So the plot thickens. Did the android update on SD2 didn't help, no voice in or out. So this business trip I brought my 4 year old LTE Sony Experia phone with me it runs on Android 9. I took my Bell Canada 5G sim and stuck it in the Sony and the phone works like a charm, and it's on the Tmobile network.

    So lets analyze this Bell Sim card works. Complete, voice, text, data, and email. My SD2 with Bell sim card works in Canada and will call through to US numbers from Canada. Therefore the problem is some where between Android 12, and the networks. However, that doesn't let microsoft off the hook, They sold us all a phone (1500.00 CDN) that does not work as designed. Maybe they should get android to allow SD@ users to download and install Android 11 until they get the newer version sync'd with networks.

    Just thinkin

    Wayne

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  3. Anonymous
    2022-12-09T05:29:26+00:00

    I agree 100%! If there was some communication stating they were aware of the issue and were working on it I wouldn't have bought a different phone and sold my SD2. The silence and uncertainty did it and I had to make a decision and not sit, wait and hope it gets fixed so I can actually have a phone that can make and receive phone calls. I had the SD1 and SD2...now I have a Fold 4. This issue was handled very badly and doesn't bode well for any future issues.

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  4. Anonymous
    2022-12-09T01:12:07+00:00

    I also just downloaded the update and can also report success. I actually still have the active eSIM for T-mobile in the Duo 2 since the physical one is still in the mail.

    I agree that some sort of update on progress would have been more helpful than what we got.

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