Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-05T17:09:44+00:00

    PLEASE, ALL USERS REPORTING THIS PROBLEM BE SURE TO SPECIFY WHICH CARRIER PROVIDES YOUR PHONE SERVICE!

    So far it seems only T-Mobile users are having this issue. Any other providers?

    TIA,

    R

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  2. Anonymous
    2022-11-04T22:05:33+00:00

    I have submitting feedback w/ bug report.

    I don't have access to another carrier sim card. But regardless, that is not a solution for me.

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  3. Anonymous
    2022-11-04T20:07:11+00:00

    Hi Gabriel,

    Did you keep the new Verizon SIM in your phone or did you switch back to your tmobile? Thanks for the clarity

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  4. Anonymous
    2022-11-04T18:34:10+00:00

    I have a Surface Duo 2 updated to Android 12 as of Monday, October 24, 2022. After the update, I was able to place phone calls up to Thursday, October 27, 2022. When placing a phone call on Saturday, Octoberr 29, 2022, the Phone App immediately displays Call Ended after selecting the Dial option. I have tried various internet fixes without success including the following: restarted the phone, Reset Wi-Fi, mobile & Bluetooth, cleared storage on the Phone App, uninstalled the Phone App, and reinstalled the update for the Phone App. The Google Voice app has the same behavior.

    Suggestions to resolve.

    I just experienced a similar episode on my device Duo2 not working properly and going straight to Call Ended and greyed out buttons on one occasion.

    Rebooted the phone, and it appears to have fixed the matter. However, I will keep looking for a solution from Microsoft.

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