Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

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Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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  1. Anonymous
    2022-11-04T15:57:46+00:00

    I HAVE SAME ISSUE...When are they replacing device when thier are no DUO 2 available for purchase due to supply chain?

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  2. Anonymous
    2022-11-04T06:25:23+00:00

    Same Problem here. Tried just about everything, including everything on these replies and also on the reddit post I find on this same issue.

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  3. Anonymous
    2022-11-03T21:31:20+00:00

    Ever since this unexpected forced update, I have had several problems with the phone actually working properly as a PHONE!

    • Was on a phone call connected via bluetooth in the car. Turned off the car, tried to control the call via handset to put the person on speaker, and could not get to any screen that indicated that I was on a phone call! Couldn't even hangup on the person!
    • The phone rings today, I look at the phone to see who is calling, and there is no screen indicating the call is coming through. I couldn't see who was calling, and I couldn't even find a button to click to accept the call! Call ended up eventually going to voicemail. This is the second time this week that this has happened!

    My device: Surface Duo 1

    (by the way, the animations/etc in the update may look cool on a Duo 2, but they run way too slow on a Duo 1-- it would be better to simply have the screen go black like it did before rather than the circular fade-out that the phone tries to do now!)

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  4. Anonymous
    2022-11-02T20:16:43+00:00

    Sorry you're seeing this, but I don't think it's a wide-spread issue since I have not seen others mention it in the various forums, etc. that I follow for the Surface Duo line.

    The Android 12 update broke my calling as well. This is a Surface DUO 2. I don't make a lot of calls but this became an issue last night. I think I got the update 2 nights ago. BTW, no notice that a major update was going to be applied.

    Many hard resets. Wifi calling on or off. I've even installed a different dialer and it does the same thing. The first couple times, it tried to make a call but then says "Server Error". Since then, even after resets, it just immediately quits the call before the call screen even fully renders.

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