Duo 2 Android 12L breaks calling

Anonymous

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

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Answer accepted by question author

Anonymous

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
Take out your current SIM.
Insert a SIM from a different mobile operator (not your existing mobile operator).
Press the power button to turn on your Surface Duo 2 and sign into your device.
Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
Take out the SIM and then place your original SIM back into your Surface Duo 2.
Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

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101 additional answers

Anonymous

2022-12-05T17:51:17+00:00

I had to buy a new phone myself. It's been over a month now and that is ridiculous. This really damages Microsoft standing for me in buying anything from them again. I just went back to samsung.
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Anonymous

2022-12-05T17:41:34+00:00

Me too! I'm thinking about getting another phone now too. I was waiting to see if this issue would be resolved but I still haven't heard anything.
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Anonymous

2022-12-04T11:50:46+00:00

I do not believe this would work with an esim. It is always loaded since Duo 2 supports dual Sim in an esim + physical Sim combination. The reason this works for physical Sim users is carrier provisioning overwrites the previous configuration on Sim changes. Loading a physical Sim does nothing to change the side by side esim carrier configuration.
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Anonymous

2022-12-04T06:26:33+00:00

I’m still having calling issues. I have an SD2 on Google Fi using the eSIM. I turned the phone off, inserted a Verizon SIM, made a phone call, turned off the phone, removed the Verizon SIM, turned the phone on and tried to make a phone call with Google Fi and it disconnects.
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