Duo 2 Android 12L breaks calling

Anonymous
2022-10-28T08:22:25+00:00

Since the Android 12L update, I have not been able to make or receive calls. Incoming goes straight to voicemail and outgoing immediately ends calls. Carrier is T-Mobile. I suspect the issue is the same at what happened with the AUS phones as listed here Android 12 Breaks Calls — ZenTalk (asus.com)

This required an update to get the calls working again. Is there such as update in the works as right now my due 2 is just a tablet that cannot make calls.

Everything else works btw even calls with WhatsApp and teams

Surface | Surface Duo | Mobile connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2022-11-04T01:05:31+00:00

Updated 12/8/2022 - Marking as "Answered" to raise visibility for now. We will update this response with more information.

Thank you for reporting this issue. If you are encountering this issue (incoming calls go to voice mail and outgoing calls end immediately), a fix has been released today, December 8th, and is available by updating your Surface Duo 2. For more information on how to update your Surface Duo 2 see Update Surface Duo.

Please let us know if this does not resolve the issue you are seeing. If it does not resolve the issue you are seeing, one thing to try is to temporarily insert a SIM from a different mobile operator and then change back to the SIM you are using. If you are encountering a different issue, please start a new thread by clicking Ask a new question in the upper right corner.

Here are the steps:

  1. Press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  2. Take out your current SIM.
  3. Insert a SIM from a different mobile operator (not your existing mobile operator).
  4. Press the power button to turn on your Surface Duo 2 and sign into your device.
  5. Once the device connects to the mobile network, press and hold the power button for a couple of seconds, and then choose the Power off option to turn off your Surface Duo 2.
  6. Take out the SIM and then place your original SIM back into your Surface Duo 2.
  7. Press the power button to turn on your Surface Duo 2.

If updating your Surface Duo 2 or the above steps do not help, please contact support for Surface devices by going to https://support.microsoft.com/contactus, click on the link to show the expanded list of products, then click Surface devices.

Was this answer helpful?

5 people found this answer helpful.
0 comments

101 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-11-18T15:57:31+00:00

    Woke up this morning to a system update, and had high hopes that the problem was fixed. It is not.

    Can we please have a DTS to this issue??

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-11-16T13:04:02+00:00

    I was able to get phone calling (incoming / outgoing) resolved using the SIM change procedure. In my circumstance, I replaced the T-Mobile SIM with one from Verizon etc. However, this has resulted in a new challenge battery life. Prior to the 12L update, my battery life was 8 to 12 hours. Now with 12L and phone calling resolved the battery life is measured as 6 hours or less which is a significant step backwards. Hoping MSFT has a resolution for battery life being readied for a November 2022 release.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-11-15T22:34:45+00:00

    I did the same thing just yesterday (11/14), and my phone worked fine the rest of the day, but again today at around 2pm, it stopped working again, and I had to switch the SIM, power on, power off, switch SIM again, etc., to get my phone working AGAIN.

    I'm desperately hoping this isn't going to be a daily requirement...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-11-15T14:41:45+00:00

    Since the 12L upgrade, the phone breaks up during phone calls and will eventually kill the call. Sometimes it doesn't complete the outgoing call or doesn't ring for incoming calls and goes straight to VM. My SIM is ATT and I find that the problem is particularly bad when on 5G. Can I roll back to 11?

    Was this answer helpful?

    0 comments