I've had no response from Microsoft on Feedback Hub, not sure what their normal timescales are.
The issue hasn't got a lot of votes on the feedback hub though (3, in fact) so I suspect that that it is a very low priority for them. :(
Slow Wifi with brand new Surface Book 2!!!
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Anonymous
I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).
I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.
I have been reading many other testimonies online of people experiencing the same. I feel scammed.
Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.
Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.
Surface | Surface Book | Network
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150 answers
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Anonymous
2018-05-14T18:26:42+00:00 -
Anonymous
2018-05-21T17:34:08+00:00 I've been running into similar issues as well. My SB2 was SpeedTesting at 25Mbps while my iPhone 8 was SpeedTesting at ~400Mbps. While browsing around, I came across a fix that is currently working for me (we'll see for how long). Apologies if this was already mentioned, but I am not scrolling through a painful amount of pages just to see if someone has posted this already.
- Open Device Manager
- Scroll to the Controller for the Wireless AC card
- Right-click and select uninstall
- DO NOT delete the drivers
- Once that is done, right-click in Device Manager and select Scan for Hardware Changes
- Verify that the Wireless AC controller shows up again
- Retest your WiFi.
Happy surfing.
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Anonymous
2018-06-01T23:00:07+00:00 I've been running into similar issues as well. My SB2 was SpeedTesting at 25Mbps while my iPhone 8 was SpeedTesting at ~400Mbps. While browsing around, I came across a fix that is currently working for me (we'll see for how long). Apologies if this was already mentioned, but I am not scrolling through a painful amount of pages just to see if someone has posted this already.
- Open Device Manager
- Scroll to the Controller for the Wireless AC card
- Right-click and select uninstall
- DO NOT delete the drivers
- Once that is done, right-click in Device Manager and select Scan for Hardware Changes
- Verify that the Wireless AC controller shows up again
- Retest your WiFi.
Happy surfing.
This worked for me for about 12 hours and now my speeds suck again. I'm hoping there is a permanent solution in the works. This is ridiculous!
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Anonymous
2018-06-10T01:14:36+00:00 I have the same problem. damn, going to return it tomorrow.
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Anonymous
2018-06-11T20:11:35+00:00 Hi,
I am also affected by this bug, for me I should get 380Mbps but the speedtest will struggle to get upto 380mbps and sometimes even drops by 100mbps suddenly.