Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2018-04-25T09:37:49+00:00

    I've been having the same problems as other people in this thread and have done some testing which may prove useful to help Microsoft fix the problem. I'm in the UK and have a SB2 13.5inch, i7, 8GB RAM, 256GB HD.

    I've tried to apply the fix suggested elsewhere in the thread: https://www.reddit.com/r/Surface/comments/7ko2i8/ridiculously\_slow\_wifi\_on\_surface\_book\_2/?st=JDQH3NBM&sh=a3d7ab9e

    This meant that I could get by on only 2.4G. However, I still saw slow internet repeatedy at home (BT Home Hub 5), a friends house (a Sky wifi box) and work (unknown, Eduroam box). My housemate (using a MacBook) has no issues with her 2.4G connection, neither does my phone.

    For me, I get usable wifi at 2.4G, with intermittant drop outs and pretty much unusable 5G for any kind of streaming (BBC iPlayer, Youtube). I've worked out that the mains power connection drastically affects the performance of the wifi. I think that either a driver modification to the wifi contoller or power management system may be required.

    The testing that I did to work this out is below, with observations at the end.

    Setup:

    OneNote, onedrive, etc, switched off. All other wifi devices disabled. Test file is a ~650MB file transfer from a desktop pc connected to router via ethernet to eliminate possible internet issues. Surface book is 3m away from router (vertical, floor above). Bluetooth mouse connected. Firefox 59.0.2 running in background to look at router homepage to confirm connection. BT Home Hub 5 wifi router has different names for 2.4 & 5G networks. SB2 was set to one network at a time in device manager.

    Results:

    Test1: Power cord connected, keyboard connected

    2.4: 20Mbps/2.4MBps sustained transfer rate

    5: 8-80Mbps/1-6MBps variable transfer rate, ~3MBps average

    Test 2: Power cord disconnected - best performance power setting, battery 70-80%, keyboard connected

    2.4: 20Mbps/2.4MBps sustained transfer rate

    5: max speed 2-12Mbps/~700KBps intermittant, spent most of the time at 0Kbps. Not usable.

    Test 3: Power cord disconnected - best performance power setting, battery 60-80%, keyboard not connected

    2.4: 20Mbps/2.4MBps sustained transfer rate

    5: max speed 2-12Mbps/~700KBps intermittant, spent most of the time at 0Kbps. Not usuable.

    Test 4: Power cord connected, keyboard not connected

    2.4: 20Mbps/2.4MBps sustained tranfer rate

    5: 3-50 Mbps/3MBps average, variable (spiky) transfer rates

    Observations:

    Major:

    Power connection appears to be critical, without mains connection, 5G just doesn't work for any sustained period.

    Attaching power capble during test 2 5G led to increase of transfer rate to same as test 1 levels after ~10s.

    Attaching power capble during test 3 5G led to increase of transfer rate to same as test 4 levels after ~10s.

    Couldn't replicate fault with 2.4 band dropping out :( From memory, this happened in battery mode in the past.

    Minor:

    Turning bluetooth off made no difference to test 2 at 5G.

    "Recommended" power setting made no difference to test 2 2.4G, although a couple of short, steep drops in transfer rate were seen, this might indicate what makes the 2.4G band drop out, but a lot more detailed testing would be required to prove this.

    "Recommended" power setting made no difference to test 2 5G

    It appears that having the keyboard connected might make a slight speed difference to 5G based on this crude test, but if so, it is only marginal.

    Current workaround: stick with 2.4G only, attach power cord when the intermittant drop outs occur.

    Long term solution: need a solution from Microsoft.

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  2. Anonymous
    2018-04-25T11:40:46+00:00

    Same problem here - Super slow internet - no Mesh - just  normal Fritz Box - my 7 y old Dell is super fast and the SB2 15" is struggeling. So dissapointing....

    any solutions so far ?

    Sebastian

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-04-25T12:59:26+00:00

    what seems to be common here is that the customers experiencing this are outside

    the USA. where are you located?

    >just  normal Fritz Box

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  4. Anonymous
    2018-04-25T13:13:15+00:00

    The original post was from someone in California?

    Also, not sure if working on different wifi bands to the US would explain why the problems disappear/reduce when I plug the power cable in?

    Fritz!Box appears to be from a German provider if Sebastian doesn't reply.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-04-25T14:36:52+00:00

    >The original post was from someone in California?

    >

    true, but most of the others are outside the US

    >

    >Also, not sure if working on different wifi bands to the US would explain why the problems disappear/reduce when I plug the power cable in?

    the power - AC vs battery - is interesting. can you file a report using he

    Feedback Hub app and repro the issue as part of the report and let it collect

    the logs?

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