Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2018-04-04T08:49:43+00:00

    Same here, I bought my Surface Book 2 from Taiwan last month.

    And speedtest.net always result about 5Mbps/12Mbps while my iPhone 7, connected to same wifi and placed with Surface Book 2, reports 55Mbps/18Mbps.

    This kinda wired that download speed decrease 10x than other wifi device and upload seems not effected.

    Is this a bug in firmware or driver with this poor Marvell wifi chip?

    Edit:

    My wifi router is configured on channel 7 (2.4GHz, lower)

    While connected to 5GHz (157 channel) with same router, the speed of download drops to half (about 3Mbps...)

    Update:

    After I configured wifi router to serve 2.4GHz wifi on channel 11 and enable coexistence 20/40 MHz (40 MHz only previously), speedtest reports 25Mbps/4Mbps (while iPhone gives 30/12).

    Does channel and band really affected this chip?

    I checked both channel 7 and 11 are non-exist wifi broadcasting on, this could not be wifi interference.

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  2. Anonymous
    2018-04-08T10:33:46+00:00

    My Macbook Pro 15" on the left and my Surface 2 15" on the right.....

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  3. Anonymous
    2018-04-08T17:59:45+00:00

    I get similar results when comparing my 7-year old 13" MacBook Pro (running Windows 10 Pro) to my 13" SB 2. Basically, the SB 2 operates at about half the speed of the 7-year old machine.

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  4. Anonymous
    2018-04-13T13:22:47+00:00

    I am also having the same problem with my Surface Book 2.  the internet speed is so slow that I cannot connect to pages, and when it is connected to the wifi, every other device in the house is also super slow, to the point that they are unusable.  I am in Australia.  Very disappointed.  This issue is affecting my business activity, and I am at the point that I will not even use the Surface, I just go back to my old computer.  What is the answer?

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  5. Anonymous
    2018-04-13T13:34:56+00:00

    I am also having the same problem with my Surface Book 2.  the internet speed is so slow that I cannot connect to pages, and when it is connected to the wifi, every other device in the house is also super slow, to the point that they are unusable.  I am in Australia.  Very disappointed.  This issue is affecting my business activity, and I am at the point that I will not even use the Surface, I just go back to my old computer.  What is the answer?

    What worked for me was to simply go into the settings and select 5Ghz. Apparently, when it tries to use both 2.4 and 5ghz it screws something up. It might work also just selecting the 2.4 band. Not sure. It's really frustrating that MS is not all over this. You pay big money for these laptops and to have some little thing like this damage the brand is just stupid.

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