Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2018-03-16T00:01:55+00:00

    Sorry, but I think that restricting this issue to mesh networks is a bit of a red herring: there are many of using these devices who have this issue with regular, non-mesh networks.

    I have made numerous attempts to resolve this slow wireless issue on 3 different SB2 units, but nothing seems to help.

    Well, I do think that the SB2 wifi module seems to showcase more problem than only in mesh networks as i tested my TP-Link router as well with it. The speed gets troublesome even with this router, at distances where my other notebook keeps a better speed. I am disappoited that either of us has problems and a host of others users maybe as well. I just pointed to the fact that mesh networks with their density advantage fare no better sadly with SB2.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-16T10:20:03+00:00

    >Sorry, but I think that restricting this issue to mesh networks is a bit of a red herring: there are many of using these devices who have this issue with regular, non-mesh networks.

    I didn't mean to imply that this was the only issue.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-16T10:28:24+00:00

    I almost wish there WERE more than just the folks in this thread complaining, as

    that might get more attention.

    I've emailed a link to this thread to an internal contact, but no promises that

    there will be a reply.

    >I am disappoited that either of us has problems and a host of others users maybe as well

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  4. Anonymous
    2018-03-27T12:23:22+00:00

    Hello Barb,

    Thanks for your support.

    Sadly I had to return the SB2 for an repurchase today (exchange was not possible in Switzerland).

    The return was not pnly due to WiFi issues in 5G mode but also due to intermittent little freezes (mouse and keyboard, cpu hang-up?) in battery mode. 

    Concerning WiFi, a German Youtube blogger (German language only) sees similar issues as we do in 5G mode (here Link), circa starting at minute 12 of the review.

    So there is definitely proof that something is out of order with SB2 15" by Microsoft.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-03-27T14:07:23+00:00

    possibly something that does not impact Surface Book 2's purchased in North

    America. Different WiFi driver parameters in Europe where more channels are

    supported than here.

    >So there is definitely proof that something is out of order with SB2 15" by Microsoft.

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