Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-01-31T11:39:08+00:00

    you log into the router and it should be displayed upper right of the web page.

    >I understood brand and not band, but you are right is 2.4 Hz. About the firmware I am not sure, what should I do to find that information.

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  2. Anonymous
    2018-01-31T19:26:23+00:00

    Having the same problem here. Two week old Surface Book 2 (i7, 13"). Two hours on the phone with Microsoft Surface Plus tech support so far. Tech doesn't know what the problem is. He seems to be trying all kinds of stuff, been on the phone for over two hours so far. No fix as of yet. Would love to hear if there is a fix for this.

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  3. Anonymous
    2018-01-31T20:30:32+00:00

    Having the same problem here. Two week old Surface Book 2 (i7, 13"). Two hours on the phone with Microsoft Surface Plus tech support so far. Tech doesn't know what the problem is. He seems to be trying all kinds of stuff, been on the phone for over two hours so far. No fix as of yet. Would love to hear if there is a fix for this.

    I have returned 2 units already due to these issues. I now have the same issues with a third unit, so it is also going back...

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  4. Anonymous
    2018-02-03T03:23:47+00:00

    I am day 2 of my surface book 2 13" i7 8GB ram and 256 GB storage and my internet is slow too. 

    Thinking of returning

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  5. Anonymous
    2018-02-03T14:37:20+00:00

    I am day 2 of my surface book 2 13" i7 8GB ram and 256 GB storage and my internet is slow too. 

    Thinking of returning

    I think that there are enough of us experiencing these issues for Microsoft to acknowledge there is an issue with this component, or its implementation and do something about it. I have also contacted Marvell directly, but have not received any reply so far.

    The warehouses are soon going to be full of returned units!

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