Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2018-12-28T22:28:01+00:00

    Same issue here on a recently purchased SB2. Have read through multiple forums and tried the suggested fixes to no avail and no official Microsoft response/fix. Very disappointing for what is supposed to be a top-of-the-line model. May also have to resort to a return if nothing soon.

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  2. Anonymous
    2018-12-29T20:06:36+00:00

    Hi nowindowssss, did you try to change the WMM Power Save settings of the Marvell Wi-Fi Adapter? Change the value under Device Manager | Network adapters | Marvell AVASTAR Wireless-AC Network Controller | Advanced | WMM-PS from Optimized to High Performance.

    I had the same problem, really slow WIFI connectivity even when I was only a few meters away from the WIFI router. Additional finding: when opening Control Panel | Network and Internet | View network status and tasks | Connections | <wifi name> | Wi-Fi Status, the connection details show a really slow Connection Speed (like 11 Mbps or 19 Mbps) instead of the normal speeds over >> 100 Mbps.

    After changing the setting, my Connection Speed went up to 130 Mbps within seconds. And it stayed high.

    I'm curious to know if this also helps in your case.

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  3. Anonymous
    2018-12-29T20:25:43+00:00

    ALL YOU HAVE TO DO IS GO INTO THE WIFI ADAPTER SETTINGS AND SET IT TO 5GHZ, PROBLEM SOLVED, FAST AS LIGHTNING...

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    3 people found this answer helpful.
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  4. Anonymous
    2018-12-29T21:04:35+00:00

    Hi nowindowssss, did you try to change the WMM Power Save settings of the Marvell Wi-Fi Adapter? Change the value under Device Manager | Network adapters | Marvell AVASTAR Wireless-AC Network Controller | Advanced | WMM-PS from Optimized to High Performance.

    I had the same problem, really slow WIFI connectivity even when I was only a few meters away from the WIFI router. Additional finding: when opening Control Panel | Network and Internet | View network status and tasks | Connections | <wifi name> | Wi-Fi Status, the connection details show a really slow Connection Speed (like 11 Mbps or 19 Mbps) instead of the normal speeds over >> 100 Mbps.

    After changing the setting, my Connection Speed went up to 130 Mbps within seconds. And it stayed high.

    I'm curious to know if this also helps in your case.

    That seems to help but when I have bluetooth turned on I see a decrease in performance. Have you tested with bluetooth on and perhaps a Surface Pen in use?

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  5. Anonymous
    2018-12-29T21:05:35+00:00

    ALL YOU HAVE TO DO IS GO INTO THE WIFI ADAPTER SETTINGS AND SET IT TO 5GHZ, PROBLEM SOLVED, FAST AS LIGHTNING...

    LOL

    That is exactly what Microsoft Support suggested as a fix

    Does not work if you only have 2.4ghz or your 5ghz signal strength is too low. Many commercial WiFi systems are only 2.4GHz.

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