Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-01-29T12:52:34+00:00

    Can I ask where you are located and the brand and model of router you are connected to? There is another person (in the UK) reporting something similar.

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  2. Anonymous
    2018-01-29T19:26:16+00:00

    Thanks for your answer, I am in Califronia USA, the brand is Netgear and the model is R6300v2.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-01-30T10:25:33+00:00

    do you have different network names for the 2.4 and 5GHz SSID's? Having the same name has been a problem. also, do you have the latest firmware for this router?

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  4. Anonymous
    2018-01-30T17:19:20+00:00

    do you have different network names for the 2.4 and 5GHz SSID's? Having the same name has been a problem. also, do you have the latest firmware for this router?

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    4 people found this answer helpful.
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  5. Anonymous
    2018-01-30T23:39:54+00:00

    I understood brand and not band, but you are right is 2.4 Hz. About the firmware I am not sure, what should I do to find that information.

    Antonio

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