I tried that, It was outside the time frame allowed and they wouldn't even entertain it. This has class action lawsuit all over it.
Slow Wifi with brand new Surface Book 2!!!
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Anonymous
I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).
I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.
I have been reading many other testimonies online of people experiencing the same. I feel scammed.
Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.
Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.
Surface | Surface Book | Network
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150 answers
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Anonymous
2019-05-14T15:29:24+00:00 -
Anonymous
2019-05-14T15:25:29+00:00 You know, at this point I just want my $3000.00 back. I'll wipe the SB2 and return it to them if I can just have my money back. I have already replaced this machine because it doesn't work as advertised. Forget network speed, I've tried to use it just doing work and it can't do that. It keeps "pausing" for just a second every few minutes like it's trying to do something else, probably trying to call home on it worthless network connection.
Really, all I want at this point is my money back.
I agree, I want my money back.
Mine has started throttling down to .4 ghz. Did I mention I have already retried reinstalling windows from scratch and replacing the whole device?
I cannot use my computer to do work either.
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Anonymous
2019-05-14T15:24:08+00:00 >They should've caught it in testing if it is in fact a hardware / interference issue.
they knew about it with SB original. And didn't change the design for SB2.
Figured as much
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Anonymous
2019-05-14T15:21:38+00:00 You know, at this point I just want my $3000.00 back. I'll wipe the SB2 and return it to them if I can just have my money back. I have already replaced this machine because it doesn't work as advertised. Forget network speed, I've tried to use it just doing work and it can't do that. It keeps "pausing" for just a second every few minutes like it's trying to do something else, probably trying to call home on it worthless network connection.
Really, all I want at this point is my money back.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator2019-05-14T14:58:43+00:00 >They should've caught it in testing if it is in fact a hardware / interference issue.
they knew about it with SB original. And didn't change the design for SB2.