This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).
I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.
I have been reading many other testimonies online of people experiencing the same. I feel scammed.
Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.
Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
So many off us have this problem and NOTHING fixes it on a permanent basis. There is obviously a bug but Microsoft will do nothing with our complaints here.
Please go to search > Feedback Hub > Then click on the second icon down on the left , picture/icon of a person > then search "Surface Book 2 Slow Wifi" . Find this entry and please Upvote it. So far I see 4 people complaining and we wonder why Msoft do bugger all.
I have gig internet - and my laptop gets 0.5mb/s down and 0.8mb/s up. As a point of reference, my wife's Macbook next to me gets 80 down/80 up
Good times Microsoft...
Like everyone else on this thread I have also been having slow wifi issues with my brand new Surface Book 2. Also like everyone else my other devices (iphone 6, 2012 iMac, 2010 iPad!) do not have these issues on the same network.
Unfortunately for me none of the driver updates/re-installs/hacks fixed the problem - what did work was plugging in the power adapter. This is a very sketchy fix for a 2K laptop and it seems insane that Microsoft is ignoring fundamental flaws with their flagship device.
Up until the wifi problems I had been really impressed with the Surface Book 2 yet it looks like I'll be returning it on Monday.
Terrific, thanks!
Thank you! This solved is a work-around for me.
I have 200 Mbps connection on a Fiber optic connect, and 5 GHz Wifi network at home. Less capable laptops and also smartphones on the network could download at full 200 Mbps while my new Surface Book 2 13 inch maxed out at ~120 Mbps on the same connection.
By changing the adapter setting to only use 5 GHz, this problem was solved. I now also get full download speed!
Microsoft should really look into this! These are very expensive devices and thus should simply work.
Because while this helps me at home, now when i'm trying to connect somewhere else, I will probably need to manually switch to auto or 2.4 GHz when on the road.
**Update:**After restart the speed caps at ~120 Mbps again. And the only way to get it to have high download speeds once more is to switch between any of the modes found under: Device Manager > Marvel AVASTAR .... > Advanced > Band.
So it seems that the setting itself doesn't matter (in my case), but when switching modes something happens that allows the speed to go up temporarily.
Still waiting for a fix Microsoft!
