Slow Wifi with brand new Surface Book 2!!!

Anonymous

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed.

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

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150 answers

Anonymous

2018-08-20T16:50:47+00:00

Totally unhelpful and shame you cannot search and see the simplest of entries. Do you think so many people would post without an issue. Please stand aside and let people who have an issue pursue it. If you dont have a problem and you dont have a solution you have nothing to contribute. I have worked in computing for over 40 years and have very good pd/psi skills. The problem I have has been with me since day one of the >3000 dollar purchase I have only got by by using surface dock so far but I am very fed up. Like others I will soon invoke my warranty and get a new box with all the pain that causes loading a new machine (in excess of 2 weeks for all my SW) or I think to be honest get a refund as this is so unacceptable as others have said. To help you upvote here is a simple picture that explains all

Looks like they removed your previous post with the 4 Upvotes.... I can't find it. The only related post on this issue is now this one:
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Anonymous

2018-08-19T22:10:46+00:00

Totally unhelpful and shame you cannot search and see the simplest of entries. Do you think so many people would post without an issue. Please stand aside and let people who have an issue pursue it. If you dont have a problem and you dont have a solution you have nothing to contribute. I have worked in computing for over 40 years and have very good pd/psi skills. The problem I have has been with me since day one of the >3000 dollar purchase I have only got by by using surface dock so far but I am very fed up. Like others I will soon invoke my warranty and get a new box with all the pain that causes loading a new machine (in excess of 2 weeks for all my SW) or I think to be honest get a refund as this is so unacceptable as others have said. To help you upvote here is a simple picture that explains all
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Anonymous

2018-08-19T21:28:44+00:00

I meant to attach this graphic, but I guess C&P is too difficult here.
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Anonymous

2018-08-19T21:26:50+00:00

I see 228,000 entries in that search. I have a synology RT2600ac router and I connect at 866.5 Mbps Maybe you have to spring for a better Access Point?
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