Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2019-01-01T18:10:06+00:00

    Just got a SB2 (13" i7), and I'm having the same experience after upgrading to version 1809.

    It's frustrating, but what works for me is disabling and re-enabling the network adapter (Marvell AVASTAR Wireless-AC Network Controller), and then checking my speed at speedtest.net, I have to repeat this 1 or two times until I get high network speeds at 5Ghz.

    The difference is dramatic, from 8Mbps to >120Mbps when fixed.

    You can use the PowerShell command below to restart your WiFi adapter in the SB2:

    Restart-NetAdapter -Name "Wi-Fi"

    The PowerShell window must be in administrator mode, try this until you get decent speeds in speedtest.net.

    Also, my WiFi system is an Ubiquiti Networks AmpliFi HD.

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  2. Anonymous
    2019-01-01T12:04:15+00:00

    Good idea why should MSoft get away with the rubbish

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  3. Anonymous
    2018-12-30T22:14:40+00:00

    It didn't help for me at all.

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  4. Anonymous
    2018-12-30T22:12:41+00:00

    I was told by Microsoft support that they can't do anything for me.  I asked for a refund since their refurbished units will have the same problem if they replaced it.  They would not entertain that.  They never once denied knowing of this issue or that there is no fix for it.

    Perhaps a class action law suit is in order.  Any lawyers out there?

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  5. Anonymous
    2018-12-29T21:17:25+00:00

    Yeah, the 2.4ghz should work better i agree, this is a great laptop but the wifi and display adapter issues are a  it ridiculous.

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