Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-07T09:49:32+00:00

    I believe that mostly people outside North America are impacted by a well known
    issue documented in
    https://www.intel.com/content/www/us/en/products/docs/io/universal-serial-bus/usb3-frequency-interference-paper.html

    • I also think Microsoft was aware of this issue but didn't make any design
      changes in SB2 to mitigate. I'm not saying that this is the cause of the issues
      described here. But I've see that people with dual band wifi with the same SSID
      have found relief by renaming one of the SSID's and connecting to the 5GHz band.
      This helps at home where they have control, but not elsewhere.

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  2. Anonymous
    2019-07-06T23:38:31+00:00

    did you try my method?

    click "Network reset"

    and restart your SB

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  3. Anonymous
    2019-07-06T22:18:04+00:00

    Thats becuase your phone most likely has a decent Qualcomm  chipset. Microsoft opting to use the Marvell chipset (costs, supply, intellectual property issues or whatever) was a BIG mistake. At the very least Microsoft should have used Intel Wifi/BT chipset.

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  4. Anonymous
    2019-07-06T21:28:12+00:00

    as an update, i think previously i said bluetooth being on may have been a contributing factor. well it definitely isnt bluetooth because i get **** speed tests with it off now. unbelievable that my phone can get twice the speed (150mbps versus the surface book only getting 70 mbps) on the same connection, standing in the same spot, etc.

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  5. Anonymous
    2019-07-06T20:08:35+00:00

    I tried this and it works!!!

    I reset my network, and then restart the laptop, connect to the wifi, and the wifi work normally!

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