Slow Wifi with brand new Surface Book 2!!!

Anonymous
2018-01-29T02:41:26+00:00

I am so beyond disappointed!! I bought one of the most expensive versions of the Surface Book 2 (i7, 15 inches, 512 GB) and it its wifi connection is only half the speed of my old i5 and i3 laptops!!! IT IS UNACCEPTABLE for the price I paid (almost 3000 dollars for the computer, and if you add accessories and extended warranty, more than 3600!!).

I have tried everything: resetting the network, reinstalling the wireless adapter drivers, resetting windows from scratch...everything!. I have a 100 Mbps connection at home and all my laptops and smartphones get wifi speeds around 45-50 Mbps, but the SB2 gets 20 Mbps and most of the time it does not even get to 10 Mbps.

I have been reading many other testimonies online of people experiencing the same. I feel scammed. 

Not only that, it also seems that there is some kind of incompatibility with the design software I use (Sketchup and Vray). They work flawlessly in my older computers. They crash all the time with the Surface Book 2.

Seriously thinking about returning it. They pull you in with the shiny exterior, but it is a substandard product.

Surface | Surface Book | Network

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  1. Anonymous
    2019-07-03T18:19:19+00:00

    I Had been having the same issue on my Surface Book 2 15" after installing 1903 updates.

    I have fixed the problem by deleting all paired bluetooth devices, including surface pen, what I thought to be the main cause.

    Surface pen disturbed my network and bluetooth several times before. 

    After re-paired surface pen, there seems no issue at all.

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  2. Anonymous
    2019-05-14T19:39:58+00:00

    The slow Wifi is all over these boards.  I think it has been shown to be the Marvell Wireless Network adapter.  SB2 owners have been abandoned by Microsoft.

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  3. Anonymous
    2019-01-10T23:47:01+00:00

    Not sure if this will help others but this solved my wireless network issues. I re-tested by performing an internet speed test as well as copying local files on my network and all is good

    1. Go to device manager
    2. Find the MARVELL AC network adapter and right click on it and select "Properties"
    3. Go to the advanced tab and either toggle the "WMM-PS" setting or set it to "High Performance" and hit apply
    4. Your network will reset and it "should" work better.

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  4. Anonymous
    2018-01-30T23:39:54+00:00

    I understood brand and not band, but you are right is 2.4 Hz. About the firmware I am not sure, what should I do to find that information.

    Antonio

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2018-01-29T12:52:34+00:00

    Can I ask where you are located and the brand and model of router you are connected to? There is another person (in the UK) reporting something similar.

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