Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

Here you go, buddy. (If in any case it still shows broken, just remove the https:// ,that should work.) Let us know how it goes.

Your problem resolved? I am having this nightmare too.

Hey folks, I was given a Surface RT a couple of years ago and used it for a bit (upgraded it to windows 8.1) but stopped using it for a long time. I wanted to try to get it up and running with the latest Windows 8.1 RT build (I believe it's update 3?) that mirrors Windows 10 a bit more and see if it's something I could use again. Unfortunately, I cannot get the device to pull updates (to the system or to any installed apps). Here are all of the things that I have tried: System restore from internal partition... Ran Windows Update . It pulled two major rounds of updates but did not get KB 3033055. When trying to manually update, the system says "Checking For Updates" but never returns any updates -- even after 12 hours. Ran the Update Troubleshooting Tool . My update history was erased and I re-ran windows update. The "checking for updates" continued, even after several hours. Created recovery USB drive and did system restore... I pulled a restore copy (after registering my device) from Windows support and created a USB recovery disk. I ran manual updates and, once again, the system pulled two rounds of updates (not KB 3033055) and then returns to the "Checking for Updates" cycle. Attempted to use DISM From an elevated prompt, I attempted to use dism /online /cleanup-image /restorehealth to fix the issue. After two hours, the progress bar had not even appeared so I closed it. Manually Installed Windows 8.1 Update 1 In doing some research, I found that the system won't pull updates from Windows Update unless Windows 8.1.1 is installed. I did a recovery wipe from the USB stick again and manually installed KB2919442, KB2932046, KB2919355, KB2938439, KB2937592. The system does not pull any updates now. I'm trying to see if anyone else has fixed this problem. I'm going on five days of frustration with this because I feel like I have tried everything. John

Hi Calvin, To help you find the update KB2919442, we suggest that you check this link . If the issue persist, we suggest that you get in touch with Answer Desk for further assistance.

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2016-11-14T18:05:15+00:00

Here you go, buddy.

(If in any case it still shows broken, just remove the https://,that should work.)

Let us know how it goes.
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Anonymous

2016-11-15T05:49:17+00:00

Your problem resolved? I am having this nightmare too.
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Anonymous

2016-11-15T17:17:43+00:00
Hey folks,

I was given a Surface RT a couple of years ago and used it for a bit (upgraded it to windows 8.1) but stopped using it for a long time. I wanted to try to get it up and running with the latest Windows 8.1 RT build (I believe it's update 3?) that mirrors Windows 10 a bit more and see if it's something I could use again. Unfortunately, I cannot get the device to pull updates (to the system or to any installed apps). Here are all of the things that I have tried:
- System restore from internal partition...
  
  Ran Windows Update. It pulled two major rounds of updates but did not get KB 3033055. When trying to manually update, the system says "Checking For Updates" but never returns any updates -- even after 12 hours.
  
  Ran the Update Troubleshooting Tool. My update history was erased and I re-ran windows update. The "checking for updates" continued, even after several hours.
- Created recovery USB drive and did system restore...
  
  I pulled a restore copy (after registering my device) from Windows support and created a USB recovery disk. I ran manual updates and, once again, the system pulled two rounds of updates (not KB 3033055) and then returns to the "Checking for Updates" cycle.
- Attempted to use DISM
  
  From an elevated prompt, I attempted to use dism /online /cleanup-image /restorehealth to fix the issue. After two hours, the progress bar had not even appeared so I closed it.
- Manually Installed Windows 8.1 Update 1
  
  In doing some research, I found that the system won't pull updates from Windows Update unless Windows 8.1.1 is installed. I did a recovery wipe from the USB stick again and manually installed KB2919442, KB2932046, KB2919355, KB2938439, KB2937592. The system does not pull any updates now.
I'm trying to see if anyone else has fixed this problem. I'm going on five days of frustration with this because I feel like I have tried everything.

John
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Anonymous

2016-11-15T22:30:29+00:00

Hi Calvin,

To help you find the update KB2919442, we suggest that you check this link. If the issue persist, we suggest that you get in touch with Answer Desk for further assistance.
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