Hi I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before. My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop. I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work. I check my installed update, I can't find KB2919442. I can't download or update any apps from Windows Store too. (wsreset.exe tried) ================ Updates (JANUARY 2017) *You can skip this to the solution below ================ gianpietromerighetti found Windows RT 8.1 update 3 standalone installer Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3 Windows update and Windows Store issues are still not solved. According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame. ================ Solution (Issues solved) ================ Thanks to one of the community member Stjinchan found a solution and provided a complete guide . Step 1: Download KB3173424 from HERE . Step 2 : Download KB3172614 from HERE . Step 3: TURN OFF your WiFi, and reboot the surface. Step 4: Install KB3173424 by opening it. Step 5: Reboot the surface. Step 6: Install KB3172614 by opening it. Step 7: Reboot the surface. Step 8: TURN ON your WiFi, start searching for updates. ▲ Windows Update: I completed every updates using the method above. ▲ Windows Store: My Windows Store is working and got a new interface.

wouldn't let me install apps from the store A simple to use diagnostic is PowerShell's Get-AppxLog. Without operands that gets a limited amount of unspecified logging. Otherwise what I do is pipe all its output to clip. In RT this is possible using a small syntax bump (at the Administrator's default directory level): Get-AppxLog -All | .\clip.exe That took an extraordinarily long time to come back but apparently my logging goes all the way back to 2013; so maybe yours would be faster since you just did a reset. Hopefully you would see some explanatory error messages that way. BTW the Online help it points to is the same that W10 still points to and it has a good resource for understanding codes that you may see in there. Good luck Robert

i couldn't get this to work and i typed it just like it shows in your post. now i can get a log file bit i type get-appxlog and then enter and then it will show me a log file. but i still think is a few updates that is causing this problem i was fine until i installed a couple of updates.

i couldn't get this to work and i typed it just like it shows in your post. I suppose I could have clarified that clip puts the output into the clipboard. So, after the command returns you would open a new Notepad window and do a Paste in it, e.g. press Ctrl-v.

Im telling everybody its updates that are causing all of this chaos, i reset again and i just installed nothing but Office updates and i could not install anything from the app store. so there is something in several updates that is causing this problem i would just not install any updates except the one for the camera that one doesn't seem to have any effect. now as to what updates is causing this im not 100% sure yet but i do know that the firmware update the net frame work ,and an optional update are some of the causes. but since Microsoft doesn't support the surface RT anymore we are sol and we have to deal with what we have they are not going to do anything about the problem. but i have figured out that the firmware and the net framework up dates along with others is the problem i have installed what updates i think aren't the problem and set the ones that i feel are i have set them to hide and so far i can still install apps from the store and find updates so it is s series of updates that are causing this problem.

Resetting Surface RT in NOV 2016. Cannot get Windows RT 8.1 Update 3. [Solved]

Anonymous

I reset my Surface RT recently. After resetting, I could not get Windows RT 8.1 Update 3 back like before.

My Windows Update now checking for update forever. I left it open for 24 hours, the process is in infinite loop.

I tried the method reset the Windows Update components (Stop services, delete Windows\SoftwareDistribution). It doesn't work.
I check my installed update, I can't find KB2919442.
I can't download or update any apps from Windows Store too. (wsreset.exe tried)

================

Updates (JANUARY 2017) *You can skip this to the solution below

================

gianpietromerighetti found Windows RT 8.1 update 3 standalone installer
Evan Forrest made a step by step guide to get Windows RT 8.1 Update 3
Windows update and Windows Store issues are still not solved.
According to Barb Bowman, Surface Support is aware of the problem and working to push a fix out quickly but don't have an exact time frame.

================

Solution (Issues solved)

================

Thanks to one of the community member Stjinchan found a solution and provided a complete guide.

Step 1: Download KB3173424 from HERE.

Step 2 : Download KB3172614 from HERE.

Step 3: TURN OFF your WiFi, and reboot the surface.

Step 4: Install KB3173424 by opening it.

Step 5: Reboot the surface.

Step 6: Install KB3172614 by opening it.

Step 7: Reboot the surface.

Step 8: TURN ON your WiFi, start searching for updates.

▲ Windows Update: I completed every updates using the method above.

▲ Windows Store: My Windows Store is working and got a new interface.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

After contacting Microsoft, and doing research for at least a few weeks, I found a solution to this major problem.

Alright, so I got a permanent solution for the Windows Update searching disaster! :)

Step 1: Restore your Surface RT with the recovery image from the microsoft website. (optional)

Step 2: Set up your surface and head to Windows update.

Step 3: Search for updates, after 30m-1h you will see a firmware update, press install without modifying the update list.

Step 4: After the installation succeeded, and your surface rt restarted go ahead and search again for updates.

Step 5: Again you will see a package of updates, this update includes the Windows RT 8.1 Update 1 update (kb2919355).

Step 6: When you finished installing the updates and your surface rebooted again, go to "installed updates" and check if kb2919355 is installed.

Step 7: If not, try to install the updates again. If it did, start searching for updates again.

Step 8: Once Windows Update is searching for at least 4 hours we came at the point where most of us are stuck.

THE SOLUTION

Step 9: Download kb3173424 from HERE.

Step 10 : Download kb3172614 from HERE.

Step 11: Turn off your Wifi, and reboot the surface.

Step 12: Install kb3173424 by opening it.

Step 13: Reboot the surface.

Step 14: Install kb3172614 by opening it.

Step 15: Reboot the surface.

Step 16: Turn on your Wifi, start searching for updates and after 10+/- minutes you will see 180+ updates coming your way :D.

I hope this helps a lot of people, since it was a major problem on the Surface RT.

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319 additional answers

Anonymous

2016-12-24T17:21:41+00:00

wouldn't let me install apps from the store

A simple to use diagnostic is PowerShell's Get-AppxLog. Without operands that gets a limited amount of unspecified logging. Otherwise what I do is pipe all its output to clip. In RT this is possible using a small syntax bump (at the Administrator's default directory level):

Get-AppxLog -All | .\clip.exe

That took an extraordinarily long time to come back but apparently my logging goes all the way back to 2013; so maybe yours would be faster since you just did a reset. Hopefully you would see some explanatory error messages that way.

BTW the Online help it points to is the same that W10 still points to and it has a good resource for understanding codes that you may see in there.

Good luck

Robert
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Anonymous

2016-12-24T22:29:16+00:00

i couldn't get this to work and i typed it just like it shows in your post. now i can get a log file bit i type get-appxlog and then enter and then it will show me a log file. but i still think is a few updates that is causing this problem i was fine until i installed a couple of updates.
Was this answer helpful?

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Anonymous

2016-12-25T01:16:57+00:00

i couldn't get this to work and i typed it just like it shows in your post.

I suppose I could have clarified that clip puts the output into the clipboard. So, after the command returns you would open a new Notepad window and do a Paste in it, e.g. press Ctrl-v.
Was this answer helpful?

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Anonymous

2016-12-25T01:30:33+00:00

Im telling everybody its updates that are causing all of this chaos, i reset again and i just installed nothing but Office updates and i could not install anything from the app store. so there is something in several updates that is causing this problem i would just not install any updates except the one for the camera that one doesn't seem to have any effect.

now as to what updates is causing this im not 100% sure yet but i do know that the firmware update the net frame work ,and an optional update are some of the causes. but since Microsoft doesn't support the surface RT anymore we are sol and we have to deal with what we have they are not going to do anything about the problem. but i have figured out that the firmware and the net framework up dates along with others is the problem i have installed what updates i think aren't the problem and set the ones that i feel are i have set them to hide and so far i can still install apps from the store and find updates so it is s series of updates that are causing this problem.
Was this answer helpful?

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